Amy Locke
Covington
Summary
Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Front Desk Agent
The Radisson Hotel
Covington
02.2024 - 05.2025
- Delivered exceptional guest experience by efficiently managing check-ins/outs and addressing inquiries
- Enhanced guest satisfaction through effective problem resolution and upselling hotel amenities
- Collaborated with housekeeping to ensure timely deliveries of amenities and keeping an organized front desk.
- Utilized property management software for updating profiles and tracking special requests
Office Manager
Adept Coatings
Florence
01.1994 - 05.2022
- Managed job proposals and crew assignments while overseeing payroll operations
- Hired new employees while ensuring alignment with company goals; ordered necessary materials
- Provided excellent client service by understanding their home improvement needs
Assistant Manager
Little Caesars Pizza
Florence
05.2012 - 10.2017
- Led shift operations by assigning work station assignments and customer complaint resolutions
- Demonstrated flexibility by covering shifts when needed ; ensured store cleanliness post closing
Education
Some College (No Degree) - Medical Administration
The University of Phoenix
Phoenix, AZSkills
- Customer service
- Guest service
- Office management
- Payroll
- Computer literacy
- Individual/group counseling
Certification
- Certified Peer Support Specialist November 2024
Timeline
Front Desk Agent
The Radisson Hotel
02.2024 - 05.2025
Assistant Manager
Little Caesars Pizza
05.2012 - 10.2017
Office Manager
Adept Coatings
01.1994 - 05.2022
Some College (No Degree) - Medical Administration
The University of Phoenix