Amy Neal

Delivered outstanding customer service, enhancing member loyalty through tailored support.

Assessed customer needs and developed efficient solutions swiftly.

Answered phone calls courteously, ensuring accurate and timely responses.

Promoted credit card services, driving sales through effective onboarding experiences.

Mentored new hires both in-person and online to ensure successful integration.

Exceeded monthly performance expectations consistently through targeted efforts.

• Assist teachers with daily class room lessons.
• Monitor student’s behavior to maintain a safe and coherent learning environment.
• Collaborate with teachers on lesson ideas to help students who may need additional assistance.
• Maintain a flexible schedule to help multiple teachers and staff members as needed throughout the day.

• Communicate with customers to help better explain the claims process and also answer any questions they may have.
• Pay and process claims within designated authority level.
• Verify and analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures.
• Enter claim payments, reserves and new claims on computer system by inputting concise, yet sufficient file documentation.
• Contact claimants, doctors, medical specialists, or employers to get additional information.
• Report overpayments, underpayments, and other irregularities.
• Prepare reports to be submitted to company's data processing department.