Amy Steenken
Owenton
Summary
Experienced jailer skilled in inmate supervision, security monitoring, and conflict resolution. Committed to maintaining safety and order while ensuring compliance with facility regulations. Dedicated professional with over four years of experience in inmate supervision and security management. Proven ability to collaborate effectively with law enforcement and legal personnel, enhancing safety protocols and operational efficiency.
Overview
29
29
years of professional experience
Work History
Jailer
Boone Co Jail
Burlington
02.2019 - Current
- Supervised inmate activities and maintained order within the facility.
- Conducted regular security checks to ensure safety of inmates and staff.
- Managed inmate intake and release processes, verifying identities and paperwork.
- Enforced facility rules and regulations to promote a safe environment.
- Documented incidents and maintained accurate records of daily operations.
- Collaborated with law enforcement and legal personnel during inmate transfers.
- Trained new staff on safety protocols and operational procedures effectively.
- Responded to emergencies quickly, utilizing conflict resolution techniques.
- Conducted booking procedures on new inmates by performing fingerprinting and medical assessments.
- Monitored security cameras to ensure safety of inmates and personnel.
- Managed records related to prisoner files, disciplinary actions, releases and transfers.
- Operated telephones, switchboards, intercoms and two-way radios to communicate with other personnel.
- Supervised inmate activities such as meals, recreation time, showers.
- Conducted regular cell inspections to identify contraband, weapons, or other hazardous materials.
- Responded promptly to emergency situations in a professional manner, using appropriate force if needed.
- Trained new hires in proper techniques for interacting with prisoners.
- Investigated incidents involving violations of jail policies or procedures.
Customer Service Representative
NNR Global Logistics
Erlanger
03.2018 - 01.2019
- Collaborated with team members to ensure timely service delivery.
- Managed customer feedback to improve service quality and satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed positive relationships with customers through friendly interactions.
- Conducted regular follow-up calls with customers after resolving their issues.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Ramp Agent
DHL Logistics
Hebron
09.2013 - 03.2018
- Loaded and unloaded cargo from aircraft and ground transportation vehicles.
- Operated ground support equipment for efficient ramp operations.
- Coordinated with team members to ensure timely aircraft turnaround.
- Conducted safety checks on equipment and work areas before operations.
- Communicated effectively with pilots and ground crew during operations.
- Maintained accurate records of cargo movements and transactions.
- Assisted in training new ramp agents on safety protocols and operational procedures.
- Followed safety procedures such as using reflective gear while working on the ramp.
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts. safely and efficiently around airport premises.
- Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
- Maintained on-time connections by guiding aircraft to and from gate positions.
- Checked flight manifests to ensure accuracy of luggage loaded onto planes.
- Operated equipment to support on-ground operations in between flights.
- Inspected aircraft interiors prior to take-off for any hazards or debris that could cause damage during flight.
- Verified correct labeling of containers containing hazardous materials for transport on planes.
- Coordinated day-to-day schedules, tasks and positions for ground crew.
- Connected electrical power units and service hoses to aircraft.
- Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
Customer Service Representative
American Airlines
Cincinnati
09.1997 - 09.2013
- Assisted passengers with ticketing and check-in processes.
- Coordinated special requests for passengers with disabilities or special needs.
- Provided information on flight schedules, delays, and gate changes.
- Handled baggage claims and lost items efficiently.
- Trained new staff on customer service protocols and procedures.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Implemented innovative methods for streamlining the customer service process.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Education
High School Diploma -
Lloyd High School
Erlanger, KY06-1996
Associate of Applied Science - Basic
San Diego Mesa College
San Diego, CASkills
- Inmate supervision
- Security monitoring
- Incident documentation
- Emergency response
- Conflict resolution
- Criminal justice knowledge
- Communication skills
- Team collaboration
- Record keeping
- Operational training
- Problem solving
- Customer relations
- Attention to detail
- Booking coordination
- Booking procedures
- Data entry
- Security protocols
- Response orientation
- Fingerprint scanning
- First aid and CPR
- Risk assessment
- Records management
- Staff training
- Security training
- Computer skills
- Emergency preparedness
- Access control
- Firearm handling
- Customer relations skills
- Behavioral observations
- Baggage inspection
- Passport checks
- Security risk assessment
- Passenger communication
Timeline
Jailer
Boone Co Jail
02.2019 - Current
Customer Service Representative
NNR Global Logistics
03.2018 - 01.2019
Ramp Agent
DHL Logistics
09.2013 - 03.2018
Customer Service Representative
American Airlines
09.1997 - 09.2013
High School Diploma -
Lloyd High School
Associate of Applied Science - Basic
San Diego Mesa College