Amy Thomas
Franklin
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
36
36
years of professional experience
Work History
Server
Red Lobster
Bowling Green
02.1991 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Provided exceptional service to high volume of daily customers.
- Provided excellent customer service to ensure satisfaction.
- Recommended menu items based on customer preferences and dietary needs.
- Assisted in training new staff on menu items and service protocols.
- Managed cash transactions and balanced cash register at shift end.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Server
Red Lobster
Bowling Green
02.1991 - Current
Provided ongoing support and mentorship to enhance server performance.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Demonstrated proper food handling and safety procedures to staff.
- Skills trainer, providing great guest experience, providing great team and a great environment for employees and guest, side work checker
Education
Some College (No Degree) - Business Management
Mid-Continent University
Mayfield, KYSkills
- Order accuracy
- Menu knowledge
- Food safety
- Cash handling
- Customer service
Timeline
Server
Red Lobster
02.1991 - Current
Server
Red Lobster
02.1991 - Current
Some College (No Degree) - Business Management
Mid-Continent University