Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Walls

Louisville

Summary

Dynamic Patient Access Representative with a proven track record at U of L Hospital, excelling in insurance verification and patient registration. Known for delivering exceptional customer service and fostering strong relationships, I effectively streamlined processes, enhancing patient satisfaction and trust while ensuring strict HIPAA compliance. Adaptable and empathetic, I thrive in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Patient Access Representative

U Of L Hospital
04.2018 - Current
  • Assisted patients with registration processes, ensuring accurate collection of personal and insurance information.
  • Provided support in verifying patient eligibility for services through various insurance systems.
  • Coordinated appointment scheduling, optimizing patient flow and minimizing wait times.
  • Maintained confidentiality of patient records in compliance with HIPAA regulations.
  • Responded to patient inquiries, delivering exceptional customer service and resolving issues promptly.
  • Utilized electronic health record (EHR) systems to update and maintain accurate patient information efficiently.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
  • Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
  • Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
  • Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
  • Enhanced departmental collaboration by regularly liaising with medical, nursing, and administrative staff on pertinent patient matters.
  • Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
  • Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
  • Increased patient trust and satisfaction, delivering empathetic support and guidance throughout their visit.
  • Improved patient satisfaction by efficiently managing registration and intake processes.
  • Greeted and assisted patients with check-in procedures.
  • Delivered support to medical staff in completion of patient paperwork.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Trained new staff on filing, phone etiquette and other office duties.

Education

General Study

Indiana University, Southeast
New Albany, IN
07-2004

Skills

  • Customer service
  • Insurance verification
  • HIPAA compliance
  • Patient registration
  • Patient check-in
  • Multitasking and organization
  • Registration and admissions
  • Phone and email etiquette
  • Healthcare systems navigation
  • Strong empathy
  • EMR
  • Problem-solving
  • Team collaboration
  • Relationship building
  • Flexible schedule
  • Insurance billing
  • Eligibility determination
  • Patient education
  • Information collection
  • Registration management
  • Work quality evaluation
  • Pre-admission requests
  • Financial procedures adherence
  • Process improvement
  • Regulatory compliance
  • Friendly and outgoing
  • Customer follow-up
  • Verbal and written communication
  • Electronic health records
  • Policy understanding
  • Complaint processing
  • Privacy regulations knowledge
  • Patient identity verification
  • Registration and scheduling
  • Calm and effective under pressure
  • Insurance authorizations
  • Insurance verifying
  • Patient interviewing
  • Patient confidentiality and data security
  • Patient intake

Timeline

Patient Access Representative

U Of L Hospital
04.2018 - Current

General Study

Indiana University, Southeast

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Amy Walls