Amy Whitney
Bowling Green
Summary
My background in client advocacy and strong computer skills, coupled with a proven track record in improving operational efficiency, positions me as a valuable asset. Achievements include significant contributions to community networking and client success in competitive employment.
Known for exceptional team collaboration, adaptability, and delivering consistent results. Skilled in case management, vocational counseling, job coaching, and employer engagement. Trusted for reliability and ability to thrive in dynamic environments.
A dedicated service professional with strong background in coordinating and managing service operations. Reliable and adaptable, equipped with key skills in communication and organization.
Overview
21
21
years of professional experience
Work History
WCPS Cafeteria Head Cashier
Warren County Public Schools
08.2021 - Current
- Managed high-volume lunch rushes effectively, maintaining composure under pressure and delivering excellent service consistently.
- Operated cash register to record transactions accurately and efficiently.
- Collaborated with kitchen staff to ensure timely delivery of meals, improving overall customer experience.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Assisted with restocking supplies as needed to maintain optimal inventory levels throughout the day.
- Maintained cleanliness and organization in the kitchen, adhering to all health and safety regulations for a safe work environment.
- Cooked meals according to administrative policies, health code regulations and food service standards.
- Communicated with supervisor to discuss menu items, ingredients and nutritional values.
- Monitored food temperatures throughout preparation and serving process.
Supported Employment Specialist
Lifeskills, INC.
05.2010 - 08.2021
- Managed a caseload of up to 30 individuals with intellectual and physical disabilities and those with prior convictions.
- Assisted clients in finding competitive employment in the community that is consistent with their vocational goal.
- Helped clients identify their skills and interests, and find jobs that match those skills and interests.
- Helped clients apply for jobs, interviews, and transportation.
- Helped clients learn job tasks and identify modifications that can help them succeed long term.
- Helped clients understand how their benefits may be affected by employment.
- Worked with employers to understand their needs and help clients find opportunities to work with them.
- Provided on-site training, case management, assessments and billing.
- Prepared monthly projection notes for individuals seeking job placement.
- Provided ongoing support for clients, ensuring successful job retention and satisfaction.
Clinical Support Technician
Lifeskills, INC.
10.2003 - 05.2010
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Assisted with medical billing procedures, ensuring prompt submission and resolution of insurance claims.
- Entered procedure codes and diagnosis codes into medical billing software.
- Provided non-work enrichment activities for participants with Intellectual and Developmental Differences and include training in such areas as daily living skills, health and wellness, pre-vocational, self-advocacy, artistic expression, and community exploration.
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Organized transportation for residents to appointments, improving access to essential services.
- Helped find people with Intellectual Disabilties homes in our Family Home Provider Program (FHP) offers a setting for people with disabilities to meet their unique needs while allowing as much independence as possible.
- Interviewed and contracted with Family Home Providers and Respite Providers. Made sure FHP and Respite Providers homes were safe and passed inspection before the individual was placed in the home.
- Reviewed Individuals monthly spending to ensure accuracy from the FHP or Respite Provider.
- Scheduled all required trainings for FHP and Respite Providers.
Education
High School Diploma -
Warren Central High School
Bowling Green, KY05-1994
Skills
- Client advocacy
- Community networking
- Multitasking Abilities
- Excellent communication
- Reliability
- Detailed Oriented
- Teamwork
- Strong Computer Skills
Timeline
WCPS Cafeteria Head Cashier
Warren County Public Schools
08.2021 - Current
Supported Employment Specialist
Lifeskills, INC.
05.2010 - 08.2021
Clinical Support Technician
Lifeskills, INC.
10.2003 - 05.2010
High School Diploma -
Warren Central High School