Open To Work
AMY WINKENHOFER
Bowling Green
Summary
Detail-oriented professional with a strong background in optimizing administrative processes in healthcare. Expertise in organizing operations, managing patient inquiries, and supporting healthcare providers through effective data management. Proven ability to enhance staffing and operational workflows while fostering collaboration across teams.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Teacher Assistant
WARREN COUNTY PUBLIC SCHOOLS
08.2023 - Current
- Supported students with learning tasks and individual educational needs.
- Facilitated one-on-one and small group tutoring sessions, enabling students to master learning concepts effectively.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Collaborated with educators to implement lesson plans and assessments.
- Managed classroom behavior, fostering a positive learning environment that encouraged student engagement.
- Delivered gentle discipline and promoted student success, contributing to a supportive educational setting.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Participated in staff meetings to discuss student development and strategies.
- Assisted teachers in preparing instructional materials and classroom activities.
- Prepared lesson materials, bulletin board displays, exhibits, and demonstrations to assist teachers in classroom preparation.
- Supervised students during lunch, recess, and other school activities.
Clinic Coordinator, Remote
SURGICAL SOLUTIONS
Bowling Green
12.2022 - 03.2023
- Organized clinic operations to ensure smooth daily workflows and efficiency.
- Trained new staff on clinic procedures and software usage effectively.
- Ensured compliance with all applicable laws, regulations, and standards related to healthcare operations.
- Acted as a liaison between the clinic administration and external vendors or contractors.
- Developed and implemented comprehensive educational programs for new hires, along with clinical orientations for new staff members and training programs for existing staff, in coordination with the clinical educator.
- Developed and delivered staff education and continuing education programs, serving as instructor and preparing reports for internal and external stakeholders.
- Trained lead technicians and account supervisors on company policies and practices to ensure competency and adherence to standard operating procedures.
- Aided field staff with CRCST certification through tutoring sessions, refurbishment of training materials and resources for continuing education (CE) credits, and ongoing support with maintenance of renewal records.
- Managed data related to training records, competencies reports, and internal and external key performance indicators (KPIs).
- Assisted in establishing the On-the-Job Training curriculum for new hires, which included training progress follow-ups, quizzes, and on-site training, along with the Home Study curriculum for new hires awaiting hospital clearance.
- Partnered with the regional implementation teams to support the setup of new locations.
Account Manager/Supervisor
SURGICAL SOLUTIONS
Bowling Green
04.2009 - 12.2022
- Supervised hospital teams, ensuring consistent delivery of exceptional patient/client service and enhancing overall satisfaction.
- Collaborated with the Human Relations Department to assess employee performance and support professional growth.
- Accomplished 120-day and annual performance evaluations for technicians, offering constructive feedback.
- Coordinated hands-on training to promote team development and enhance skillsets.
- Handled employee scheduling for routine shifts and on-call hours.
- Presided over regular team meetings to encourage communication, offer feedback, and promote a positive work environment.
- Engaged in regular meetings with the OR director and other key hospital personnel, documenting feedback and developing action plans to address issues.
- Supervised account management team to ensure client satisfaction and service delivery.
- Developed and maintained strong relationships with key client accounts, contributing to increased client retention and loyalty.
- Trained new account managers on company protocols and client engagement strategies.
- Collaborated with sales and marketing teams to align strategies for customer retention.
- Managed contract negotiations to secure favorable terms for both clients and the company.
- Created detailed reports on account performance for senior management, facilitating informed decision-making and strategic planning.
- Assessed staffing needs on an ongoing basis to ensure adequate coverage of clinical services.
- Participated in the recruitment process for new employees by conducting interviews and making hiring decisions.
- Monitored quality assurance program to improve performance and maintain high standards of care.
- Organized continuing education opportunities for staff members related to their respective roles.
- Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
- Collaborated with interdisciplinary teams to ensure effective delivery of services.
- Ensured compliance with all applicable laws, regulations, policies, and procedures governing healthcare service delivery.
- Monitored clinical staff work hours, sick days and vacation time.
- Performed regular audits of medical records for accuracy and completeness.
- Maintained clinical area cleanliness and organization by creating daily, weekly, and monthly task lists.
- Monitored quality assurance activities related to clinical operations.
- Improved medical equipment competencies and care best practices through various ongoing learning options.
- Supervised clinical staff, providing training and performance evaluations to enhance team efficiency.
Clinical Office Assistant | Receptionist
SAHETYA MEDICAL GROUP
Bowling Green
01.2003 - 10.2008
- Managed patient scheduling and appointment confirmations to optimize clinic calendar.
- Coordinated communication between patients and healthcare providers to improve service delivery.
- Processed insurance claims and verified patient eligibility to ensure accurate billing.
- Maintained organized medical records, ensuring compliance with confidentiality regulations.
- Responded to patient inquiries, delivering exceptional customer service support.
- Utilized electronic health record systems for accurate data entry and retrieval.
- Collaborated with team members to streamline office procedures and workflows.
- Assisted physicians with patient examinations by taking vital signs and documenting medical histories.
Education
General Studies Program -
Bowling Green, KYSkills
- Patient scheduling
- Data entry and management
- Calendar management
- File organization
- Task prioritization
- Workflow optimization
- Report generation
- Meeting facilitation
- Customer service
- Client service delivery
- Compliance assurance
- Performance evaluation
Job Position
Multifaceted, proactive, and performance-focused professional, offering extensive experience in supporting healthcare teams, boosting administrative processes, and contributing to the overall success of private practices and large medical facilities. Adept at organizing daily office operations, addressing patient inquiries, and handling a range of administrative tasks to support healthcare providers. Noted for a strong commitment to excellence through keen attention to detail, precision in data management, and a solid approach to optimizing staffing and operational workflows. Equipped with articulate communication, exceptional interpersonal, and problem-solving aptitudes; able to cultivate relationships and work with diverse individuals from all levels to improve efficiency. Proficient with Microsoft Office Suite., Data Entry and Management, Calendar Management and Scheduling, File Management, Task Prioritization, Workflow Optimization, Meeting Coordination and Facilitation, Report Generation, Client Service Delivery, SURGICAL SOLUTIONS, Bowling Green, KY, Clinic Coordinator, Remote, 12/01/22, 03/01/23, Developed and implemented comprehensive educational programs for new hires, along with clinical orientations for new staff members and training programs for existing staff, in coordination with the clinical educator., Facilitated training for lead technicians and account supervisors regarding company policies and practices to guarantee their continuous competency and adherence to standard operating procedures., Assisted in establishing the On-the-Job Training curriculum for new hires, which consisted of training progress follow-ups, quizzes, and on-site training as needed, as well as the Home Study curriculum for new hires awaiting hospital clearance., Contributed to staff education and continuing education programs, while serving as an instructor and preparing reports for internal and external stakeholders., Aided field staff with CRCST certification through tutoring sessions, refurbishment of training materials and resources for continuing education (CE) credits, and ongoing support with maintenance of renewal records., Helped with data management, which involved maintaining training/instruction records, competencies reports, and information regarding internal and external key performance indicators (KPIs)., Partnered with the regional implementation teams to support the setup of new locations., SURGICAL SOLUTIONS, Bowling Green, KY, Account Manager/Supervisor, 04/01/09, 12/01/22, Supervised hospital teams to ensure consistent delivery of exceptional patient/client service., Conducted interviews and evaluation of candidates based on qualifications., Collaborated with the Human Relations Department to assess employee performance and support professional growth., Accomplished 120-day and annual performance evaluations for technicians, offering constructive feedback., Coordinated hands-on training to promote team development and enhance skillsets., Handled employee scheduling for routine shifts and on-call hours., Presided over regular team meetings to encourage communication, offer feedback, and promote a positive work environment., Engaged in regular meetings with the OR director and other key hospital personnel, documenting feedback and developing action plans to address issues., Organized electronic and paper personnel files, including credentials and competency records., SAHETYA MEDICAL GROUP, Bowling Green, KY, Clinical Office Assistant | Receptionist, 5 years and 9 months, WARREN COUNTY PUBLIC SCHOOLS, LOCATION, Teacher Assistant, 08/01/23, Present, General Studies Program, Bowling Green, KY, Certified Registered Central Service Technician (CRCST)
Certification
Certified Registered Central Service Technician (CRCST)
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteHybridSalary Range
$45000/yr - $150000/yrTimeline
Teacher Assistant
WARREN COUNTY PUBLIC SCHOOLS
08.2023 - Current
Clinic Coordinator, Remote
SURGICAL SOLUTIONS
12.2022 - 03.2023
Account Manager/Supervisor
SURGICAL SOLUTIONS
04.2009 - 12.2022
Clinical Office Assistant | Receptionist
SAHETYA MEDICAL GROUP
01.2003 - 10.2008