Amye Cottongim
London,Kentucky
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go the extra mile to assist others with solving problems. Friendly with 20-plus years of experience carrying out clerical and customer service tasks. Skilled at supporting customers with simple and complex needs with professionalism.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Animal House Veterinary Clinic
03.2017 - 01.2024
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
Front Desk Receptionist
Mountain View Family Practice
06.2015 - 03.2017
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Scheduled, coordinated, and confirmed appointments
- Answered multi-line phone systems and transferred callers to the appropriate department or staff member.
- Collected copays from patients
- Verified Insurance Benefits
Education
Cosmetology - Cosmetology Education
Laurel County Tech
London,Ky06.1994
High School Diploma -
Jackson County High School
McKee, KY06.1989
Skills
- Customer Assistance
- Business Administration
- Mail Handling
- Verbal and Written Communication
- Word Processing
- Multi-Line Telephone Systems
- Email Decorum
- Sensitive Information Handling
- Front Desk Operations
- Guest Registration
- Office Supplies Inventory Management
- Issue Handling
Timeline
Front Desk Receptionist
Animal House Veterinary Clinic
03.2017 - 01.2024
Front Desk Receptionist
Mountain View Family Practice
06.2015 - 03.2017
Cosmetology - Cosmetology Education
Laurel County Tech
High School Diploma -
Jackson County High School
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