Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ana Baker

Benton

Summary

Dynamic Shift Supervisor with a proven track record, excelling in cash handling and staff management. Recognized for training new employees and enhancing customer satisfaction through effective problem resolution. Committed to maintaining workplace safety and fostering a positive team environment while achieving operational excellence.

Overview

1
1
Certification

Work History

Shift Supervisor

SUBWAY®Restaurants
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.

Cook

Nursing Home
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.

Home Health Aide

Home Instead
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Provided mobility assistance such as walking and regular exercising.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.

Line Cook

Pattie’s
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Ensured smooth kitchen operations during special events or private parties by collaborating with front-of-house staff and adjusting to specific client requests.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.

Cook

Kentucky Dam Village
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.

Senior Cook

Marquette Transportation Company
  • Consistently met or exceeded daily production goals while maintaining high-quality standards.
  • Collaborated with fellow cooks to ensure smooth service during high-volume periods.
  • Remained up-to-date on culinary trends, continually refining personal techniques to stay ahead in the industry.
  • Enhanced customer satisfaction with consistent attention to plating detail and presentation.
  • Contributed to a positive workplace culture by fostering strong relationships with co-workers and demonstrating leadership skills.
  • Maintained a clean and sanitary work environment, adhering to strict health department guidelines.
  • Managed food costs by sourcing ingredients from local suppliers and negotiating pricing agreements.
  • Reduced food waste by monitoring inventory levels and adjusting production accordingly.

Education

General Studies

Marshall County High School
Benton, KY
05.2021

Skills

  • Cash handling
  • Employee training
  • Workplace safety
  • Staff management
  • Customer-oriented
  • Training and mentoring
  • Safety awareness
  • Policy enforcement
  • Staff scheduling
  • Financial management
  • Staff supervision
  • Positive attitude
  • Strong verbal and written communication

Certification

Food handlers

CPR

Timeline

Shift Supervisor

SUBWAY®Restaurants

Cook

Nursing Home

Home Health Aide

Home Instead

Line Cook

Pattie’s

Cook

Kentucky Dam Village

Senior Cook

Marquette Transportation Company

General Studies

Marshall County High School

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Ana Baker