Ana Borjas
Louisville
Overview
20
20
years of professional experience
Work History
Manager on Duty
Plainview Cleaners
Louisville
04.2022 - Current
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Implemented quality control measures to uphold company standards.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Managed the full cycle of recruitment process including sourcing, interviewing, screening and selection of candidates.
- Conducted background checks and reference checks on potential hires.
- Collaborated with other departments to understand their staffing needs and develop appropriate recruitment plans.
Manager on Duty
Pacific Cleaners
Louisville
07.2005 - 07.2020
- Monitored staff performance and provided feedback to ensure quality customer service.
- Created schedules for staff members according to business needs.
- Interacted with customers regularly to ensure their needs were met.
- Delegated tasks among team members according to their strengths and abilities.
- Managed payroll records for accurate tracking of hours worked by staff members.
- Conducted regular team meetings to discuss operational issues.
- Resolved customer complaints in a professional manner.
- Trained new employees on job duties and company policies.
- Handled employee relations issues such as disciplinary action or terminations.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
Education
High School Diploma -
ITEE
San Pedro Sula, Honduras11-1991
Skills
- Staff management
- Quality control
- Customer service
- Employee training
- Payroll administration
- Recruitment process
Languages
Spanish
Professional
English
Professional
Timeline
Manager on Duty
Plainview Cleaners
04.2022 - Current
Manager on Duty
Pacific Cleaners
07.2005 - 07.2020
High School Diploma -
ITEE