Overview
Work History
Education
Skills
Languages
Timeline
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Ana Borjas

Louisville

Overview

20
20
years of professional experience

Work History

Manager on Duty

Plainview Cleaners
Louisville
04.2022 - Current
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Implemented quality control measures to uphold company standards.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Managed the full cycle of recruitment process including sourcing, interviewing, screening and selection of candidates.
  • Conducted background checks and reference checks on potential hires.
  • Collaborated with other departments to understand their staffing needs and develop appropriate recruitment plans.

Manager on Duty

Pacific Cleaners
Louisville
07.2005 - 07.2020
  • Monitored staff performance and provided feedback to ensure quality customer service.
  • Created schedules for staff members according to business needs.
  • Interacted with customers regularly to ensure their needs were met.
  • Delegated tasks among team members according to their strengths and abilities.
  • Managed payroll records for accurate tracking of hours worked by staff members.
  • Conducted regular team meetings to discuss operational issues.
  • Resolved customer complaints in a professional manner.
  • Trained new employees on job duties and company policies.
  • Handled employee relations issues such as disciplinary action or terminations.
  • Oversaw inventory management, ensuring adequate stock levels and reducing waste.

Education

High School Diploma -

ITEE
San Pedro Sula, Honduras
11-1991

Skills

  • Staff management
  • Quality control
  • Customer service
  • Employee training
  • Payroll administration
  • Recruitment process

Languages

Spanish
Professional
English
Professional

Timeline

Manager on Duty

Plainview Cleaners
04.2022 - Current

Manager on Duty

Pacific Cleaners
07.2005 - 07.2020

High School Diploma -

ITEE

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Ana Borjas