Summary
Overview
Work History
Education
Skills
References
Timeline
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André Johnson

Bodden Town, Grand Cayman

Summary

As a highly motivated and goal-oriented individual, seeking a challenging position that will utilize and develop skills and experiences acquired. With eagerness to join a dynamic team where ideas can be contributed and learning opportunities are present. Committed to achieving excellence in work and always willing to go the extra mile to ensure success. Possessing a strong work ethic, excellent time-management skills, and a desire for continuous learning and growth, valuable contributions can be made to any organization.

Overview

15
15
years of professional experience

Work History

Delivery Driver

Topimex Distributors
11.2023 - Current
  • Safely and responsibly transporting food products to various locations
  • Collaborate with warehouse staff to ensure smooth loading and unloading of goods
  • Adhere to assigned routes and schedules for timely deliveries
  • Provide excellent customer service by being courteous and professional
  • Managed customer inquiries and complaints in a polite and professional manner

Delivery Driver/Furniture Installer

NCI Freight and Logistics
05.2021 - 03.2023
  • Deliver furniture to customers' homes or businesses in a timely and professional manner
  • Install and assemble furniture according to manufacturer's instructions and customer specifications
  • Warehouse management
  • Container offloading
  • Completed on-time deliveries by choosing the best and most efficient routes

Technical Support Agent

Advantage Communication Inc.
12.2017 - 09.2019
  • Working with customers to identify computer problems and advising on the solution
  • Logging and keeping records of customer queries
  • Working with field engineers to visit customers when needed
  • Fielded approximately 50 inbound phone calls to deliver support and remotely resolve service issues
  • Diagnosed and troubleshot hardware, software and network issues

Dental Assistant

Dental Associates
02.2014 - 12.2014
  • Sterilizing and preparing dental instruments
  • Expose dental radiograph
  • Take preliminary impressions
  • Apply fluoride treatment
  • Patient management
  • Operate sterilization equipment such as autoclaves and ultrasonic cleaners
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse

Dental Assistant

Shortwood Dental & Acupuncture Centre
09.2012 - 09.2013
  • Seat and prepare patients
  • • Clean and prepare surgical instruments and equipment for sterilization
  • Assist dentist at chairside during patient treatment
  • Prepare and deliver dental materials
  • Provide postoperative patient instructions
  • Oversee infection control program
  • Provide assurance and support to patients
  • Take impression of patients' teeth for dental appliances
  • Teach patients appropriate oral hygiene strategies to maintain oral health
  • Managed inventory of dental supplies, reducing waste and optimizing resource allocation
  • Sterilized rooms and prepped equipment and instruments for approximately 15 procedures daily

Customer Service Representative (mobile)

Digicel Jamaica Limited
09.2009 - 12.2010

• Resolve customer queries regarding handset, products, and service
• Monitor accounts and liaise with corporate sales
• Provide technical support
• Documenting all calls accurately into database
• Provide quality customer service.
• Answered constant flow of customer calls with minimal wait times

Education

Attained NCCER Level 2 in Heating, Ventilation, and Air Conditioning. -

University of The Cayman Islands
George Town, Grand Cayman
09.2023

Attained two (2) GCE A-level and one (1) Cape subject. -

Excelsior Community College
St. Andrew, Jamaica
07.2006

Attained Sterile Processing Technician Diploma -

Penn Foster College
Scottsdale, Arizona
04.2023

Attained six (6) CSEC subjects. -

Ardenne High School
St, Andrew, Jamaica
08.2003

Skills

  • Good organizational abilities
  • Excellent customer service
  • Physical strength and stamina
  • Time management
  • Solution-oriented

References

Available upon request

Timeline

Delivery Driver

Topimex Distributors
11.2023 - Current

Delivery Driver/Furniture Installer

NCI Freight and Logistics
05.2021 - 03.2023

Technical Support Agent

Advantage Communication Inc.
12.2017 - 09.2019

Dental Assistant

Dental Associates
02.2014 - 12.2014

Dental Assistant

Shortwood Dental & Acupuncture Centre
09.2012 - 09.2013

Customer Service Representative (mobile)

Digicel Jamaica Limited
09.2009 - 12.2010

Attained NCCER Level 2 in Heating, Ventilation, and Air Conditioning. -

University of The Cayman Islands

Attained two (2) GCE A-level and one (1) Cape subject. -

Excelsior Community College

Attained Sterile Processing Technician Diploma -

Penn Foster College

Attained six (6) CSEC subjects. -

Ardenne High School
André Johnson