Andrea Bischoff
Walton
Summary
Dynamic sales professional with a proven track record at Kerry Logistics, excelling in strategic sales planning and customer relations. Adept at leveraging business intelligence to drive performance improvements and enhance team collaboration. Recognized for resolving complex customer issues and implementing effective sales strategies that significantly increased market share. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Romi Machine Tools, Ltd.
Erlanger
01.2025 - Current
- Managed customer quotations, order processing, and fulfillment from entry to delivery.
- Provided customer support via phone and email.
- Handled payment information collection and stock management.
- Followed up on quotations, and ensured timely responses.
- Used Salesforce CRM for customer relationship tracking and order management.
- Processed orders and managed inventory for timely fulfillment.
- Resolved customer complaints by providing effective solutions.
- Collaborated with sales team to enhance customer satisfaction.
Sales Supervisor
Kerry Logistics do Brasil
Sao Paulo
12.2022 - 06.2024
- Oversaw client communication and customer service.
- Conducted business analysis and supported lead generation.
- Led integration activities and monitored team performance.
- Analyzed sales data to support strategic decision-making.
- Supervised daily sales operations and coordinated team activities.
- Trained new sales staff on company policies and customer service techniques.
- Conducted regular performance evaluations of sales team members.
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
- Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
- Developed and implemented sales strategies to increase customer base.
Sales Controller
Kerry Logistics
06.2021 - 01.2023
- Managed sales strategy and customer service performance.
- Conducted business intelligence analysis and reported KPIs.
- Supported CRM management and customer retention initiatives.
- Analyzed sales data to identify trends and opportunities for improvement.
- Coordinated with cross-functional teams to align sales strategies and initiatives.
- Developed and implemented sales strategies to increase market share.
- Collaborated with other teams within the organization to develop effective solutions for clients.
- Prepared monthly reports on sales performance, trends, and forecasts.
- Conducted regular meetings with the sales team to review progress against targets.
- Implemented policies and procedures related to customer service standards.
- Monitored sales performance metrics to drive accountability within the team.
- Facilitated training sessions for staff on new sales processes and tools.
Sales Coordinator
Amvox
Camaçari
06.2018 - 06.2021
- Led sales operations for e-commerce platform Qcompra.
- Oversaw team performance and created sales strategies.
- Applied strong communication and analytical skills to drive growth.
- Coordinated sales activities to enhance team collaboration and efficiency.
- Organized training sessions for new team members to ensure effective onboarding.
- Developed marketing materials to support product promotions and enhance visibility.
- Collaborated with cross-functional teams to streamline processes and improve workflows.
- Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Coached, developed and motivated team to achieve revenue goals.
- Resolved customer complaints regarding sales and service.
Executive Assistant to the Director
Amvox
Camaçari
03.2017 - 06.2018
- Supported executive leadership in daily operations.
- Coordinated schedules, meetings, and administrative tasks.
- Assisted in reporting and internal sales processes.
Sales Controller
GEODIS
São Paulo
06.2013 - 09.2016
- Created and executed sales strategies for key accounts.
- Conducted performance analysis and team coordination.
- Managed customer acquisition and support.
- Assisted in reporting and internal sales processes.
- Analyzed sales data to identify trends and opportunities for improvement.
- Coordinated with cross-functional teams to align sales strategies and initiatives.
- Developed monthly sales forecasts to guide inventory management and resource allocation.
- Monitored sales performance metrics to drive accountability within the team.
- Facilitated training sessions for staff on new sales processes and tools.
- Implemented process improvements to enhance efficiency in sales operations.
- Collaborated with other teams within the organization to develop effective solutions for clients.
Education
MBA - Business Management
Fundação Getulio Vargas (FGV)
BrazilBachelor’s Degree - Marketing
Faculdade Anhembi Morumbi
BrazilBachelor’s Degree - International Relations
Faculdades Integradas Rio Branco
BrazilSkills
- Customer relations and CRM
- Order fulfillment
- Microsoft Office applications
- Business analysis
- Team collaboration
- Performance evaluation
- Problem solving
- Strategic sales planning
- Team leadership
- Business intelligence and data analysis
- Process optimization
Languages
- English, Advanced
- Spanish, Intermediate communication
- Portuguese, Native
Affiliations
- Participated in GEODIS Talent Programs for 2 years and in the company’s Leadership Development Program for an additional 2 years.
- Led the organization of GEODIS' largest marketing event for 7 consecutive years – Intermodal South America, the biggest foreign trade fair in Latin America.
- Pioneered the creation of the e-commerce platform for Amvox, contributing significantly to the company’s digital sales strategy.
- Collaborated with the quality team at Kerry during the ISO certification and validation process.
Languages
English
Professional
Spanish
Elementary
Portuguese
Native/ Bilingual
Timeline
Customer Service Representative
Romi Machine Tools, Ltd.
01.2025 - Current
Sales Supervisor
Kerry Logistics do Brasil
12.2022 - 06.2024
Sales Controller
Kerry Logistics
06.2021 - 01.2023
Sales Coordinator
Amvox
06.2018 - 06.2021
Executive Assistant to the Director
Amvox
03.2017 - 06.2018
Sales Controller
GEODIS
06.2013 - 09.2016
MBA - Business Management
Fundação Getulio Vargas (FGV)
Bachelor’s Degree - Marketing
Faculdade Anhembi Morumbi
Bachelor’s Degree - International Relations
Faculdades Integradas Rio Branco