Andrea Ferguson
Remote Pharmacy Technician
Elizabethtown,KY
Summary
Aspiring cybersecurity and technology professional pursuing an Associate of Science in Cybersecurity at Rio Salado Community College. Proven experience in customer service, healthcare operations, quality assurance, and high-volume call center environments has fostered strong problem-solving abilities and keen attention to detail. Adept in documentation, data accuracy, compliance, and process improvement, ready to leverage analytical skills in an entry-level opportunity within IT, cybersecurity, data analytics, technical operations, or healthcare technology. Committed to continuous growth and development of technical expertise in a dynamic and challenging environment.
Overview
12
12
years of professional experience
Work History
Pharmacy Customer Service Representative
Chewy Pharmacy
03.2024 - Current
- Support a high-volume veterinary pharmacy contact center, resolving order, prescription, and shipping inquiries with accuracy and empathy.
- Triage phone, chat, and email contacts; document cases in CRM and drive first-contact resolution within quality standards.
- Coordinate with pharmacists, veterinarians, and clinics to clarify prescriptions, refills, and transfers in line with state requirements.
- De-escalate complex issues, protect client and payment data, and consistently meet handle time and quality targets.
- Identify recurring issues and contribute knowledge-base updates and process improvements.
Quality Assurance Technician, Assembly Technician
Quadrant Magnetics
09.2021 - 01.2024
- Supported an ISO-driven production environment to ensure product quality and on-time delivery.
- Performed visual and dimensional inspections; quarantined nonconforming material and documented findings per SOP.
- Assembled magnetic components using work instructions; consistently met throughput and quality targets with minimal rework.
- Completed in-process and final inspections, functional tests, and lot documentation to meet specifications.
- Partnered with QA/Engineering to communicate defects and contribute to corrective actions and continuous improvement.
Medical Office Front Desk
Baptist Health Hardin
05.2021 - 09.2021
- Managed front-desk operations for a busy clinic with a focus on accuracy, empathy, and efficiency.
- Coordinated patient check-in/out, scheduling, referrals, and multi-line phone support.
- Scheduled visits and procedures using Epic and Greenway; verified insurance and eligibility.
- Collected copays and reconciled daily payments (cash, check, credit) with accurate posting.
- Protected patient privacy and information in strict compliance with HIPAA.
Store Operations Associate
At Home Decor Superstore
08.2017 - 05.2021
- Led freight and front-end operations to drive sales, service, and in-stock execution.
- Received and unloaded trucks; organized and stocked merchandise quickly and accurately.
- Executed planograms and seasonal sets to company standards.
- Promoted offers and loyalty to boost add-on sales and customer satisfaction.
- Processed transactions, verified pricing/discounts, and ensured front-end readiness.
Sales Associate
JCPenney
09.2014 - 08.2017
- Executed efficient checkout and service, enhancing customer experience during daily sales-floor operations.
Education
Associate of Science - Cybersecurity
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ 05.2001 -
High School Diploma - undefined
Blue Ridge High School
Lakeside05-2014
Skills
Data Entry and Data Accuracy
Quality Assurance
Remote Collaboration Tools
Confidentiality compliance
Email and Chat Support
Multi-Line Phone System
Timeline
Pharmacy Customer Service Representative
Chewy Pharmacy
03.2024 - Current
Quality Assurance Technician, Assembly Technician
Quadrant Magnetics
09.2021 - 01.2024
Medical Office Front Desk
Baptist Health Hardin
05.2021 - 09.2021
Store Operations Associate
At Home Decor Superstore
08.2017 - 05.2021
Sales Associate
JCPenney
09.2014 - 08.2017
Associate of Science - Cybersecurity
Maricopa Community Colleges, Rio Salado Community College
05.2001 -
High School Diploma - undefined
Blue Ridge High School