Andrea Hack
Louisville
Summary
Dedicated professional with extensive experience in customer service and technical support. Proven ability to establish rapport with customers and enhance satisfaction levels. Strong team player with a positive attitude, committed to contributing to overall company success.
Overview
5
5
years of professional experience
Work History
Wellness Coordinator
The Joint Chiropractic
Louisville
10.2023 - 01.2024
- Coordinated wellness programs to promote health and preventive care.
- Collaborated with healthcare providers to improve patient experience and satisfaction.
- Organized community outreach events to raise awareness of chiropractic services.
Mohs Surgery Receptionist
Associates in Dermatology
Louisville
01.2022 - 07.2023
- Managed appointment scheduling and maintained patient records efficiently.
- Answered phone calls and addressed inquiries regarding services and procedures.
- Processed patient forms and verified insurance information accurately.
Technical Support Specialist With Appriss Insights
Equifax, Inc.
Louisville
10.2020 - 01.2022
- Resolved customer inquiries through various communication channels effectively.
- Documented issues and solutions in the ticketing system accurately.
- Collaborated with teams to improve service delivery and customer satisfaction.
Group Housing Coordinator at Marriott Louisville Downtown
White Lodging, Inc.
Louisville
03.2019 - 03.2020
- Facilitated group bookings for special events and conferences, ensuring seamless coordination.
- Developed relationships with vendors to enhance housing services for guests.
- Coordinated housing assignments across multiple properties for efficient guest accommodation.
Education
High School Diploma -
South Oldham High School
Crestwood, KY06.2013
Some College (No Degree) - Music Education
University of Louisville
Louisville, KyCPC Certification - Medical Terminology And Anatomy & Physiology/Certified Professional Coder Training
AAPC Remote
Skills
- Customer service
- Appointment scheduling
- Communication skills
- Time management
- Problem solving
- Data entry
Timeline
Wellness Coordinator
The Joint Chiropractic
10.2023 - 01.2024
Mohs Surgery Receptionist
Associates in Dermatology
01.2022 - 07.2023
Technical Support Specialist With Appriss Insights
Equifax, Inc.
10.2020 - 01.2022
Group Housing Coordinator at Marriott Louisville Downtown
White Lodging, Inc.
03.2019 - 03.2020
High School Diploma -
South Oldham High School
Some College (No Degree) - Music Education
University of Louisville
CPC Certification - Medical Terminology And Anatomy & Physiology/Certified Professional Coder Training
AAPC Remote
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