Andrea' McClure
Henderson
Summary
Career Objective:
Highly motivated, results-driven, and tenacious manager with more than 16+ years of multi-store, retail sales management and corporate operations. Offer exceptional qualifications in creating effective marketing strategies and plans to increase sales, capitalize on growth opportunities, and maintain profitable retail operations. Recognized as an empowering manager, adept at training and developing employees to foster team unity toward fulfillment of corporate target goals. Excel at establishing win-win relationships and addressing diverse customer needs by providing innovative solutions and ensuring utmost satisfaction. Display proven effectiveness to multitask in a fast-paced environment with dedication to superior service.
Overview
14
14
years of professional experience
Work History
Staffing Recruiter
323 Staffing Solutions
08.2022 - Current
- Studied job descriptions and qualifications to determine applicant requirements.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Developed recruiting strategies to identify qualified candidates and build network.
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
New Service Representative
Vectren , CenterPoint Energy
01.2019 - 07.2022
- Maintain working knowledge of GIS system such as ESRI or Arc FM for all new and existing customer interactions
- Solely responsible for coaching and training all new and existing staff on system changes and processing orders seamlessly
- Subject Matter Expert on multi-city activations and interruption management
- Charged to lead the natural disaster team, having to travel to Georgia, Texas, and Mississippi to train associates on all natural disaster relief responsibilities
- Working knowledge of Maximo and Iprocess programs for all new customer acquisitions
- Responsible for customer service lines with construction accounts.
Customer Service Specialist II
Energy Efficiency, Vectren Corporation
01.2016 - 01.2019
- Effectively & Expediently Handled customer requests for service, including requests to turn on service, transfer service, turn off service, and reconnect service fielding 70-80 calls daily
- Team lead for Outage team that directly handled outages to include natural disasters, normal past due, and construction outages
- Achieved individual performance results in alignment with individual, departmental, and corporate objectives
- Assisted in the implementation of the eService programing, and the training of the team to lead that department including chat, and phone customer inquiries
- Provided after-hours support handling high volume emergency calls (60-70) during major gas and/or electric incidents.
Human Resources Administrative Assistant
Vectren Corporation
01.2014 - 01.2016
- Processed all new hire paperwork, scheduled background checks, and drug testing, and entering of I-9 paperwork upon hiring
- Provided direct support to benefits department by assisting new and existing employees with benefit plans information, new employee enrollment, and status changes
- Personally, responsible for all intern onboarding an orientation
- Assisted recruitment team with managing requisition flow and applicant tracking for respective open roles
- Fielded all incoming calls for human resources department and answered questions daily regarding company policies and practices
- HRIS administrator for division making all employee system changes from: hires, promotions, demotions, terminations, reclassifications, salary/department changes, and leaves.
Store/Regional Manager
Fashion Q
01.2013 - 01.2014
- Oversaw 4 locations; Chicago, Texas, Arizona, and Indiana, with volumes of upward 10+ million dollars, and performed audits on all stores monthly
- Specialized in recruiting and staffing top talent while also fueling company's growth by promoting associates as opportunities came open
- Essential part of improved look of stores and selling by securing commercial look of store visual contract and acting as project manager
- Charged to take on all merchandising responsibilities for all 4 locations which included: store layouts, apparel to mannequin designs, and fixture designations
- In charge of reorders from buyers by directly interfacing with corporate team for all locations within my regional scope
- Liaison for the buyers and the corporate office' tracking current trends and forecasting for my region; reordering merchandise that's sold through as well as new merchandise for the store
- Maintained shrink at all 4 locations, not ever missing shrink in all audits completed in 12 months.
Visual Manager
Pac Sun
01.2012 - 01.2013
Store Manager
Body Central
01.2010 - 01.2012
Education
Master of Fine Arts - Fashion Merchandising
ACADEMY OF ART
San Francisco, CA2011
Bachelor of Arts - Business Administration
KENTUCKY STATE UNIVERSITY
Frankfort, KY2007
Skills
- Microsoft Office Suite
- HRIS Database Management
- Visual Merchandising
- Retail Store/Regional Management
- Merchandise Buying Systems
- Compliance Tracking Systems
- Human Resources Practices
- Benefits Management
- Progressive Disciplinary Administration
- Utility Services Database Management
- Cross-Functional Training
- Team building
- Retail Merchandising/Construction/Store Moves
Timeline
Staffing Recruiter
323 Staffing Solutions
08.2022 - Current
New Service Representative
Vectren , CenterPoint Energy
01.2019 - 07.2022
Customer Service Specialist II
Energy Efficiency, Vectren Corporation
01.2016 - 01.2019
Human Resources Administrative Assistant
Vectren Corporation
01.2014 - 01.2016
Store/Regional Manager
Fashion Q
01.2013 - 01.2014
Visual Manager
Pac Sun
01.2012 - 01.2013
Store Manager
Body Central
01.2010 - 01.2012
Master of Fine Arts - Fashion Merchandising
ACADEMY OF ART
Bachelor of Arts - Business Administration
KENTUCKY STATE UNIVERSITY
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