Andrew Aragon
West Liberty,KY
Summary
Dynamic professional with a proven track record at Morehead State University, specializing in billing systems and software. Expert in fostering customer relationships and team collaboration. Achieved significant improvements in customer satisfaction and billing efficiency. Skilled in customer service and adept at training staff, enhancing both team and customer experiences.
Overview
8
8
years of professional experience
Work History
Student Billing Specialist
Morehead State University
03.2024 - Current
- Analyzed billing discrepancies and resolved customer inquiries professionally.
- Established positive relationships with students providing prompt assistance on billing matters.
- Enter university department deposits.
- Collect Student Payments.
- Manage student work studies and provided subtle training.
Senior Bookseller
Barnes and Noble College
01.2022 - 07.2024
- Trained junior staff members on excellent customer service practices, creating a consistently positive shopping experience.
- Optimized store layout for better navigation, reducing customer frustration and increasing overall satisfaction.
- Recovered sales floor by picking up items, shelving books, and product and straightening bookshelves and tables.
- Applied interpersonal and communication skills to establish selling relationship with customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Assistant Head Lifeguard
West Liberty Kiwanis Club
05.2017 - 08.2018
- Ensured swimmer safety by vigilantly monitoring pool activities and enforcing rules.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
- Assisted in organizing and implementing recreational activities and programs.
Education
BBA - Business Administration
Morehead State University
Morehead, KY12-2023
Skills
- Billing systems and software
- Customer service
- Customer engagement
- Relationship building
- Team collaboration
Accomplishments
- Eagle Scout through Boy Scouts of America
- 1st Degree Black Belt in Tang-Soo-Doo
Timeline
Student Billing Specialist
Morehead State University
03.2024 - Current
Senior Bookseller
Barnes and Noble College
01.2022 - 07.2024
Assistant Head Lifeguard
West Liberty Kiwanis Club
05.2017 - 08.2018
BBA - Business Administration
Morehead State University
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