Andrew Doyle
Lexington
Summary
Adept at fostering customer loyalty and resolving complaints, I excelled as a Customer Service Agent at Choice Aviation Services. My leadership as Third Plant Manager at Home City Ice Company improved safety and efficiency, showcasing my problem-solving skills and empathetic approach. My expertise includes outstanding communication and customer service, underpinning a track record of enhancing customer satisfaction and operational excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Choice Aviation Services
12.2024 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Third Plant Manager
Home City Ice Company
07.2022 - Current
- Provided direction and leadership to all levels of employees and managers.
- Balanced labor needs with production schedules to optimize workforce utilization while maintaining output targets.
- Maximized plant safety through proactive strategies and well-structured training.
- Identified and resolved process and equipment issues to minimize production downtime.
- Identified and implemented viable strategies for continuous improvement.
- Established positive relationships with suppliers to obtain timely deliveries of materials and products.
- Enforced health and safety protocols to promote safe working environment.
- Updated logs and submitted timely reports detailing activities in line with regulatory standards.
Crew Leader
Bruster's Real Ice Cream
01.2020 - 02.2022
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
Education
High School Diploma -
West Jessamine High School
Nicholasville, KY05-2023
Skills
- Customer service
- Data entry
- Problem resolution
- Outstanding communication skills
- Call center experience
- Empathetic and genuine
- Active listening
- Customer relations
- Complaint handling
- Conflict resolution
- Inbound customer service
- Customer focus
Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- First Aid Certification
- Kentucky Driver's License
Timeline
Customer Service Agent
Choice Aviation Services
12.2024 - Current
Third Plant Manager
Home City Ice Company
07.2022 - Current
Crew Leader
Bruster's Real Ice Cream
01.2020 - 02.2022
High School Diploma -
West Jessamine High School
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