Andrew Hoyte

• Configured, maintained and installed workstation, file servers and devices in adherence to established rules and regulations.
• Compiled and maintained online and hardcopy procedural information with standards, inventory and repair best practices.
• Maintained data security through regular virus tests and installation of protective software.
• Consulted with vendors and advised department director to resolve issues and determine equipment needs.
• Maintained and established favorable working relationships with leadership in other departments and partner organizations.
• Performed routine maintenance, software updates and replaced computers as necessary, according to outlined budget.
• Collaborated with staff from other departments to evaluate technology needs and provide appropriate support.

• Worked with third-party vendors to resolve issues with hardware or software covered by annual maintenance agreements.
• Troubleshot various technical issues dealing with printers, network and phone systems.
• Supported and maintained user account information.
• Directly supported in-house service ticket software for non-emergency user-related issues.
• Installed new hardware and software, patched systems and configured settings.
• Provided on-site and remote technical support to users.

• Service of all computer hardware equipment and Printers
• Providing support to clients connected to LAN and WAN
• Installation and configure of Windows 2000 professional, NT4
• Workstation
• Set up of Web server and Intranet site design for Arawak cement company Ltd
• Hosting and maintenance of site
• Running schedule backups on servers using VERITAS Backup Software
• Setting up presentations with projectors and meetings with Video
• Conferencing
• Equipment
• Performing Help Desk services for LAN users
• Assisting with Network Related Problems
• Installations of Checkpoint FW1 client software Securemote
• Oracle installations and configuration
• Identified and immediately resolved issues with network devices.
• Maintained network hardware and software and monitored network to support network availability to end users.
• Performed day-to-day LAN and WAN administration, maintenance, and support.
• Backed up company data to distributed storage centers to avoid massive data loss.
• Verified continuity of computer and telephone system services for users..
• Maintained applications to keep software current with necessary software updates and upgrades.
• Assisted IT staff on troubleshooting issues and closing calls.
• Supported project planning team to promptly address hardware and software problems and network emergencies.
• Managed computer operation scheduling, backup, storage and retrieval functions.
• Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions.

• Determined feasibility, functionality and potential benefits of proposed systems.
• Implemented WAN and LAN designs in multi-datacenter configurations.
• Assisted with implementation and support of network monitoring tools.
• Advised network users regarding hardware requirements, configurations and limitations.
• Monitored networks and network devices to resolve technical problems quickly.
• Oversaw network performance, making changes to boost overall efficiency and power.
• Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
• Resolved and documented customer reported network issues via phone and e-mail.
• Performed day-to-day LAN and WAN administration, maintenance, and support.
• Provided security incident triage and response.
• Oversaw development and maintenance of computer systems, server upgrades and operating systems.

• Networks Implementation and Support
• Setup, built and configured virtual servers for Disaster Recovery
• Project between Cayman and Bermuda using Virtualization for
• Queensgate Bank and Trust
• Upgrade of the ICTA (Information & Communication Technology
• Authority, Grand Cayman) from windows 2003 to windows 2008
• Upgrade of their exchange 2003 environment to exchange 2007
• Design and rebuilt of network for Krys and Associates Grand Cayman
• Rebuilding Network for Watlers Metals, Grand Cayman.
• Rebuilding Network for West Indian Shipping, Grand Cayman.
• Network administration for a client base which includes Trust companies, Law Firms,
• Architectural, Banking,
• Insurance and Accounting Firms
• Installation and configuration of ISA server Firewall software 2004
• Checkpoint firewall appliance setup and configure
• Installation and setup of Windows 2000, 2003 LANS and WANS in a wired and wireless environment
• Design and built of Windows 2008 networks and upgrade from windows 2003
• Active Directory configure and maintenance issues
• Installation and management of VPNS using ISA server 2004, 2006 and
• Linksys Routers
• Firewall rules implementation to control client browsing abuse
• Troubleshooting of Microsoft office 2000 and 2003 issues
• Troubleshooting of all outlook client issues
• Blackberry Server building , Installation and setup of client accounts
• Blackberry client install and configure of Desktop Management
• Software
• Disaster Recovery preparation and implementation using Virtual
• Servers,
• Physical to virtual servers in a site to site scenario
• Microsoft Exchange 2003 Server installation and outlook web access support
• Microsoft Exchange 2007 Server Installation and configuration also upgrade from 2003
• Printers and Print Server setup
• Scan router install and configure
• Cisco Router Configuration and pix firewall setup
• Troubleshooting and installation of all accounting software packages
• Peachtree, ACCPAC, Excel and QuickBooks
• Provided network support services for devices such as hubs, bridges, routers, and other hardware.
• Managed, tracked, and coordinated problem resolution and escalation processes.
• Performed troubleshooting for Juniper, Cisco, and packet analysis.
• Provided complete end-to-end engineering and installation of route-based IP network solutions.
• Troubleshot complex multi-vendor network service provider issues.
• Detected intrusion attempts and promptly responded to DDoS attacks.
• Provided detailed network diagrams and procedural guidelines.
• Applied tier-isolation best practices to support multi-tier architectures.
• Established robust infrastructure and data capacity for new applications.
• Liaised with stakeholders to keep project goals and deadlines on target.
• Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
• Created VPN infrastructure and allowed for secure remote connections.
• Collaborated with vendors to identify best options for optimizing network performance.
• Recommended options for disaster recovery and remote access security.
• Monitored network capacity and performance to diagnose and resolve complex network problems.
• Assisted with implementation and support of network monitoring tools.
• Organized frameworks to transfer secure data from internal to external and public networks.
• Integrated fixed wireless connectivity into facilities requiring high-speed networks.

• Support for banking, law and other businesses.
• Managed, tracked, and coordinated problem resolution and escalation processes.
• Provided network support services for devices such as hubs, bridges, routers, and other hardware.
• Troubleshot complex multi-vendor network service provider issues.
• Performed troubleshooting for Juniper, Cisco, and packet analysis.
• Detected intrusion attempts and promptly responded to DDoS attacks.
• Provided complete end-to-end engineering and installation of route-based IP network solutions.
• Provided detailed network diagrams and procedural guidelines.
• Integrated data, voice and video networks for use in multi-site installations.
• Applied tier-isolation best practices to support multi-tier architectures.
• Established robust infrastructure and data capacity for new applications.
• Liaised with stakeholders to keep project goals and deadlines on target.
• Configured and troubleshot VoIP and multi-media distributed systems and platforms.
• Created VPN infrastructure and allowed for secure remote connections.
• Monitored network capacity and performance to diagnose and resolve complex network problems.
• Assisted with implementation and support of network monitoring tools.
• Organized frameworks to transfer secure data from internal to external and public networks.
• Integrated fixed wireless connectivity into facilities requiring high-speed networks.
• Recommended options for disaster recovery and remote access security.
• Collaborated with vendors to identify best options for optimizing network performance.
• Escalated emergency technical issues beyond knowledge to maintain optimum up-time.

• VMware Implementations and support for all schools
• Vcenter and vsphere install and setup, infrastructure design,
• Datacenter management
• Veeam backup expertise
• ESXi host clustering and vmotion implementation
• Acronis software and backups, Hyper-v setup and implementation
• Network Infrastructure design and implementation for clients, products support and implementations (Office 365 migration)
• Applications support specialist banking, law applications
• POS support – Counterpoint and QuickBooks versions
• Exchange 2007, install and setup
• Network Cabling experience
• Firewall experience on ISA server, Checkpoint and Fortigate
• Support for major clients included CUC, Ministry of Education all
• Schools,
• CEC, Jacques Scott, Parkers, Sprint and Reliable Industries.
• Improved network operation by incorporating new technologies into existing designs.
• Established and monitored key performance metrics to verify consistent compliance with important networking standards.
• Oversaw company's entire network and related policies covering use, maintenance and infrastructure.
• Configured, tested and maintained LAN/WAN components and connections.
• Protected company assets and users with effective firewall solutions and strict security protocols.
• Led planning and technical design activities for routine operations and special projects.
• Maintained and expanded vendor relationships through amicable and beneficial interactions with network carriers and [Type] partners.
• Backed up support desk team to handle user problems and technical concerns.
• Managed purchasing and installation of networking equipment such as core routers and switches.
• Monitored network activities to quickly detect and resolve operational and security issues.
• Recommended network security standards and upgrades to management.
• Planned and implemented effective disaster recovery and business continuity solutions.
• Installed and configured network security solutions such as VPNs, Firewalls and intrusion detections and mitigation tools.
• Provided network support services for devices such as hubs, bridges, routers, and other hardware.
• Provided complete end-to-end engineering and installation of route-based IP network solutions.
• Managed, tracked, and coordinated problem resolution and escalation processes.
• Created VPN infrastructure and allowed for secure remote connections.
• Monitored network capacity and performance to diagnose and resolve complex network problems.
• Integrated fixed wireless connectivity into facilities requiring high-speed networks.
• Applied tier-isolation best practices to support multi-tier architectures.
• Recommended options for disaster recovery and remote access security.
• Provided detailed network diagrams and procedural guidelines.
• Assisted with implementation and support of network monitoring tools.
• Detected intrusion attempts and promptly responded to DDoS attacks.
• Liaised with stakeholders to keep project goals and deadlines on target.

• Performing Project Management tasks- Initiating, Planning, executing, monitoring and controlling, closing
• Troubleshooting errors in windows server 2003, 2008 and 2012
• XP, windows 7, windows 8 and windows 10
• VMware infrastructure and hyper v design and setup
• Office 365 migrations, QuickBooks setup and upgrades
• Watchguard and fortinet firewall setup and configure
• Acronis and Veeam backups
• Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
• Kept projects on schedule by managing deadlines and adjusting workflows.
• Wrote technical narratives to document processes and design changes.
• Managed competing demands and professionally adapted to frequent change, delays and unexpected events.

Setup all check out stations,Kiosks, Display Screens, Router Vlans for
Airlines operating out of Owen Roberts Airport during upgrade of
Airport
•
Responsible for monitoring flights at each counter on a daily basic
when departing airport, making sure no errors with new system
implemented at counters.

• Responded to service requests during and after business hours.
• Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
• Installed and configured new devices and system components.
• Installed and repaired network cabling, hardware and software to maximize operational efficiency.
• Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
• Performed quality assurance on systems to confirm optimal performance.
• Collaborated with other technicians to troubleshoot and resolve technical issues.
• Performed periodic system upgrades and maintenance to meet industry standards.

• Oversaw company's entire network and related policies covering use, maintenance and infrastructure.
• Built and improved network documentation and training procedures to lead successful team completing high-quality work.
• Improved network operation by incorporating new technologies into existing designs.
• Analyzed existing network and application architectures, presenting findings on possible enhancements and improvements to senior decision-makers.
• Employed strong team management and task prioritization skills to streamline project turnaround times and meet tight deadlines.
• Led planning and technical design activities for routine operations and special projects.
• Backed up support desk team to handle user problems and technical concerns.
• Monitored network activities to quickly detect and resolve operational and security issues.
• Recommended network security standards and upgrades to management.
• Planned and implemented effective disaster recovery and business continuity solutions.
• Installed and configured network security solutions such as VPNs, Firewalls and intrusion detections and mitigation tools.
• Provided network support services for devices such as hubs, bridges, routers, and other hardware.
• Provided complete end-to-end engineering and installation of route-based IP network solutions.
• Managed, tracked, and coordinated problem resolution and escalation processes.
• Created VPN infrastructure and allowed for secure remote connections.
• Monitored network capacity and performance to diagnose and resolve complex network problems.
• Integrated fixed wireless connectivity into facilities requiring high-speed networks.
• Recommended options for disaster recovery and remote access security.
• Assisted with implementation and support of network monitoring tools.
• Collaborated with vendors to identify best options for optimizing network performance.
• Liaised with stakeholders to keep project goals and deadlines on target.
• Escalated emergency technical issues beyond knowledge to maintain optimum up-time.

• Manage the Cayman IT team run regular checks on data and network security
• Implement IT policy and ensure company IT standards are followed conduct regular system audits run and share regular system reports with senior staff Provide direction for IT team members identify opportunities for team training Provide staff with training and support as directed Support the Cayman IT software and hardware
• Provide routine network administration and maintenance as directed by the infrastructure manager Maintain process documentation under the direction of the CIO, liaise with vendors to acquire quotes with
• Competitive pricing
• Work with 3'ð party vendors where necessary Monitor the backup system infrastructure to ensure it is up-to-date Maintain user access to systems as directed by company policy and application requirements
• Ensure that virus protection software is up-to-date and operating
• Train and assist staff in using hardware and software efficiently
• Troubleshoot any routine problems that staff cannot fix on their own
• Provide building access for 3rd parties as directed by management, namely generator/fire testing and inspections, contractor entry
• Respond to all after-hours IT calls including Data Center alerts
• Identify and review IT Cayman related contracts that are up for renewal and present such to the CIO
• Ensure all equipment[services covered in contract are still being used and submit findings/recommendations to management Account for inventory stock levels
• Communicated regularly with customers concerning data exchange and technology integration.
• Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
• Oversaw development and implementation of improvements to support and network operations.
• Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
• Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
• Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
• Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
• Worked well in a team setting, providing support and guidance.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Proved successful working within tight deadlines and a fast-paced environment.
• Developed strong communication and organizational skills through working on group projects.
• Skilled at working independently and collaboratively in a team environment.

• Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
• Communicated regularly with customers concerning data exchange and technology integration.
• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
• Oversaw development and implementation of improvements to support and network operations.
• Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
• Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
• Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
• Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
• Worked well in a team setting, providing support and guidance.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Skilled at working independently and collaboratively in a team environment.
• Demonstrated strong organizational and time management skills while managing multiple projects.