Andrew Hoyte

• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Configured and tested new software and hardware.
• Collaborated with senior technical staff on larger projects, exceeding required contribution thresholds to project workflow.
• Served as subject matter expert on various technology topics, providing insights and recommendations to both technical and non-technical stakeholders.
• Patched software and installed new versions to eliminate security problems and protect data.
• Led successful software deployments, minimizing disruptions to end-users during critical system upgrades.
• Installed and configured operating systems and applications.
• Used ticketing systems to manage and process support actions and requests.

• Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
• Communicated regularly with customers concerning data exchange and technology integration.
• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
• Oversaw development and implementation of improvements to support and network operations.
• Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
• Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
• Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
• Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
• Worked well in a team setting, providing support and guidance.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Skilled at working independently and collaboratively in a team environment.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Manage the Cayman IT team run regular checks on data and network security
• Implement IT policy and ensure company IT standards are followed conduct regular system audits run and share regular system reports with senior staff Provide direction for IT team members identify opportunities for team training Provide staff with training and support as directed Support the Cayman IT software and hardware
• Provide routine network administration and maintenance as directed by the infrastructure manager Maintain process documentation under the direction of the CIO, liaise with vendors to acquire quotes with
• Competitive pricing
• Work with 3'ð party vendors where necessary Monitor the backup system infrastructure to ensure it is up-to-date Maintain user access to systems as directed by company policy and application requirements
• Ensure that virus protection software is up-to-date and operating
• Train and assist staff in using hardware and software efficiently
• Troubleshoot any routine problems that staff cannot fix on their own
• Provide building access for 3rd parties as directed by management, namely generator/fire testing and inspections, contractor entry
• Respond to all after-hours IT calls including Data Center alerts
• Identify and review IT Cayman related contracts that are up for renewal and present such to the CIO
• Ensure all equipment[services covered in contract are still being used and submit findings/recommendations to management Account for inventory stock levels
• Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
• Oversaw development and implementation of improvements to support and network operations.
• Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
• Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
• Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
• Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
• Worked well in a team setting, providing support and guidance.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Proved successful working within tight deadlines and a fast-paced environment.
• Developed strong communication and organizational skills through working on group projects.

• Oversaw company's entire network and related policies covering use, maintenance and infrastructure.
• Planned and implemented effective disaster recovery and business continuity solutions.
• Installed and configured network security solutions such as VPNs, Firewalls and intrusion detections and mitigation tools.
• Provided network support services for devices such as hubs, bridges, routers, and other hardware.
• Created VPN infrastructure and allowed for secure remote connections.
• Recommended options for disaster recovery and remote access security.
• Implemented WAN and LAN designs in multi-datacenter configurations.

Setup all check out stations,Kiosks, Display Screens, Router Vlans for
Airlines operating out of Owen Roberts Airport during upgrade of
Airport
•
Responsible for monitoring flights at each counter on a daily basic
when departing airport, making sure no errors with new system
implemented at counters.

• Installed and configured new devices and system components.
• Responded to service requests during and after business hours.
• Collaborated with other technicians to troubleshoot and resolve technical issues.

• Performing Project Management tasks- Initiating, Planning, executing, monitoring and controlling, closing
• Troubleshooting errors in windows server 2003, 2008 and 2012
• XP, windows 7, windows 8 and windows 10
• VMware infrastructure and hyper v design and setup
• Office 365 migrations, QuickBooks setup and upgrades
• Watchguard and fortinet firewall setup and configure
• Acronis and Veeam backups
• Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
• Kept projects on schedule by managing deadlines and adjusting workflows.
• Wrote technical narratives to document processes and design changes.

• VMware Implementations and support for all schools
• Vcenter and vsphere install and setup, infrastructure design,
• Datacenter management
• Veeam backup expertise
• ESXi host clustering and vmotion implementation
• Acronis software and backups, Hyper-v setup and implementation
• Network Infrastructure design and implementation for clients, products support and implementations (Office 365 migration)
• Applications support specialist banking, law applications
• POS support – Counterpoint and QuickBooks versions
• Exchange 2007, install and setup
• Network Cabling experience
• Firewall experience on ISA server, Checkpoint and Fortigate
• Support for major clients included CUC, Ministry of Education all
• Schools,
• CEC, Jacques Scott, Parkers, Sprint and Reliable Industries.

• Support for banking, law and other businesses.
• Configured and troubleshot VoIP and multi-media distributed systems and platforms.
• Managed, tracked, and coordinated problem resolution and escalation processes.
• Integrated fixed wireless connectivity into facilities requiring high-speed networks.
• Recommended options for disaster recovery and remote access security.
• Designed and deployed scalable network infrastructure for increased efficiency and reliability.

• Networks Implementation and Support
• Setup, built and configured virtual servers for Disaster Recovery
• Project between Cayman and Bermuda using Virtualization for
• Queensgate Bank and Trust
• Upgrade of the ICTA (Information & Communication Technology
• Authority, Grand Cayman) from windows 2003 to windows 2008
• Upgrade of their exchange 2003 environment to exchange 2007
• Design and rebuilt of network for Krys and Associates Grand Cayman
• Rebuilding Network for Watlers Metals, Grand Cayman.
• Rebuilding Network for West Indian Shipping, Grand Cayman.
• Network administration for a client base which includes Trust companies, Law Firms,
• Architectural, Banking,
• Insurance and Accounting Firms
• Installation and configuration of ISA server Firewall software 2004
• Checkpoint firewall appliance setup and configure
• Installation and setup of Windows 2000, 2003 LANS and WANS in a wired and wireless environment
• Design and built of Windows 2008 networks and upgrade from windows 2003
• Active Directory configure and maintenance issues
• Installation and management of VPNS using ISA server 2004, 2006 and
• Linksys Routers
• Firewall rules implementation to control client browsing abuse
• Troubleshooting of Microsoft office 2000 and 2003 issues
• Troubleshooting of all outlook client issues
• Blackberry Server building , Installation and setup of client accounts
• Blackberry client install and configure of Desktop Management
• Software
• Disaster Recovery preparation and implementation using Virtual
• Servers,
• Physical to virtual servers in a site to site scenario
• Microsoft Exchange 2003 Server installation and outlook web access support
• Microsoft Exchange 2007 Server Installation and configuration also upgrade from 2003
• Printers and Print Server setup
• Scan router install and configure
• Cisco Router Configuration and pix firewall setup
• Troubleshooting and installation of all accounting software packages
• Peachtree, ACCPAC, Excel and QuickBooks