Andrew Kennedy
Burlington,KY
Summary
Knowledgeable Field Service Supervisor with top strengths in planning, problem-solving and communication. Skilled in maintaining high customer satisfaction, controlling inventory and providing technical support.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Senior Field Service Engineer
Color-Dec North America Inc.
Erlanger, KY
08.2016 - Current
- At the leading Italian-based company in Polyurethane doming/LED encapsulation and dimensional badge forming, I am the sole Field Service Engineer for North America on our proprietary machinery on the two major areas of the print and post-print industry we serve – resin doming/capping, and high-frequency welding of plastic films to create a 2D/3D badges. The primary customers of this type of work are in specialized printing facilities. We have strong positions in the automotive industry, textiles and garments, and signs & graphics field.
- Maintained trusted relationships with 50+ commercial customers, building a respected reputation within the industry.
- I use my honest and energetic personality to motivate sales and to ensure support and trust with our customers as well as communicate our company’s technology to interested parties at Trade Shows and onsite visits to prospective customers.
- I am very comfortable in solo settings or working as a group for customer support needs, both mechanically and electrically sound.
- Diagnosed complex equipment failures using schematics, service manuals, and diagnostic software.
- Installed, calibrated, and commissioned field equipment to specification and customer requirements.
- Led preventive maintenance visits to improve system reliability and reduce unplanned downtime.
- Documented repairs, parts usage, and technical findings in our internal service management systems.
- Scheduled service calls according to customer location and urgency of need.
- Maintained tools and equipment, parts inventory, and library of machine manuals.
- Improved customer satisfaction by providing prompt and professional onsite support for critical system malfunctions.
Field Service Technician
Nilpeter USA
Cincinnati, OH
10.2014 - 07.2016
- Trained as a Mechanical Field Service Technician on Flexographic narrow web printing presses and web-fed digital print presses.
- Gained experience and knowledge in printing industry areas including UV/LED ink curing systems, Corona substrate treatments, rotary die cutting, registration monitors and controllers, foil embossing/debossing machinery, and material finishing/make-ready preparations such as rewinders, slitters, and material handling equipment.
- Received extensive training at company headquarters in Denmark on flagship FA-series printing press and led field retrofits of APP motorized plate adjustment system onto existing FB/Rotopress machinery.
Certified Service Technician
Kern Inc.
Erlanger, KY
07.2010 - 10.2014
- Maintained exceptional attendance to ensure uninterrupted operations. across all three shifts.
- I have been extensively trained in reading wiring diagrams, technical notes and international electronics information. Also, motor controllers (Bamüller) and Frequency Inverters – 1 and 3 phases (Lenze, Sick).
- Followed rigorous preventive maintenance schedule on all machinery and collaborated with site leadership to develop and implement multi-tiered maintenance program.
- Maintained machinery at site to meet or exceed service contract performance levels while working hands-on with operators to enhance proficiency and address concerns with machine operation.
- Selected from 10 individuals in North America for certification on world’s fastest finished mail production machinery, Ai33, and served as the assigned service coordinator for this machine at my home worksite.
Auto Parts Sales Manager
AutoZone
Alexandria, KY
12.2009 - 01.2012
- Achieved perfect attendance record, demonstrating commitment and reliability.
- Set up sales floor displays and read Plan-o-Grams for effective product placement and retail marketing positioning.
- Employed in a part-time capacity starting July 2010
Area Field Manager
U-Haul of Southwest Ohio 770 MCO
Sharonville, OH
09.2008 - 11.2009
- Consistently present for all scheduled shifts.
- Developed and trained the Eastern portion of the tri-state area’s independent U-Haul dealership locations.
- Achieved over 30% increase in revenue for U-Haul International in my district, and reduced expenses and lost equipment productivity by nearly 25% through the development of U-Haul training and leadership programs with dealership locations.
- Conducted regular site visits to evaluate performance, address concerns, and provide guidance for ongoing projects.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Associate of Applied Business - Business Management
Cincinnati State Technical And Community College
Cincinnati, OH05.2008
High School Diploma -
Madeira High School
Cincinnati01-2002
Skills
- Client relationship management
- Electromechanical repairs
- Performance optimization
- On-site operator training for automation
SPECIFIC TECHNICAL KNOWLEDGE OF:
- PLC systems including Omron and Elco and similar ladder-logic HMI control panels
- 24v DC inputs, outputs, relays, rotary/linear encoders, and AC-powrered brushless/step motors & drivers, and 1/3 phases frequency invertors
- Pneumatic control systems
- Electronics wiring expertise
- Lockout/tagout procedures
- Print technology knowledge
- Material handling expertise
- DOT regulations knowledge
- Microsoft Office proficiency
Certification
I am 6 Sigma Green Belt Certified, as well as in training for Total Quality Management (TQM) Certification and 6 Sigma Lean Certification, expected to be completed by Spring of 2018. I expect to follow that up with 6 Sigma Black Belt Certification.
Timeline
Senior Field Service Engineer
Color-Dec North America Inc.
08.2016 - Current
Field Service Technician
Nilpeter USA
10.2014 - 07.2016
Certified Service Technician
Kern Inc.
07.2010 - 10.2014
Auto Parts Sales Manager
AutoZone
12.2009 - 01.2012
Area Field Manager
U-Haul of Southwest Ohio 770 MCO
09.2008 - 11.2009
Associate of Applied Business - Business Management
Cincinnati State Technical And Community College
High School Diploma -
Madeira High School