Andria Leach
Louisville
Summary
Dynamic Operations Inbound Team Lead at UPS Healthcare with demonstrated expertise in logistics systems management and impactful communication.
Overview
12
12
years of professional experience
Work History
Operations Inbound Team Lead
UPS Healthcare
01.2014 - 12.2018
- Schedule Inbound appointments
- Retrieve Advanced Shipping Notices (ASN) for team members to begin processing.
- Utilize the Internal customer service teams to have ASN built when necessary.
- Responsible for all organizing, filing and storage of documents.
- Assist with making sure ASN’s are received and put away within a timely manner
- Communication with customers to resolve any issues that would prevent processing in a timely manner.
- Formerly UPS Supply Chain Solutions
Operations Administrative Assistant 5
UPS Healthcare
01.2012 - 12.2014
- Ensured the timely and accurate, receipt and put-away of all inbound Shipments.
- Created and reconciled ASN’s using the OMS and LMS logistics systems
- Processing and Shipping of outbound shipments through the UPS World Ship System.
- Create and revises systems and procedures by analyzing operating practices, record keeping systems, and implementing changes.
- Resolves administrative problems by coordinating preparation of reports and identifying solutions.
- Formerly UPS Supply Chain Solutions
Inventory Control Admin
UPS Healthcare
01.2010 - 12.2012
- Responsible for the day to day counting of the inventory on hand that are sent to the customer and upper management for multiple healthcare accounts.
- Cycle counts processed for pharmaceuticals and medical devices throughout the facility.
- Responsible for updates to locations in computer system after product had been re-located.
- Processing of outbound orders which included quality checks and secure packing to prep for shipping.
Warehouse III
UPS Healthcare
01.2007 - 12.2010
- Data Entry
- Inventory clerk responsibilities for cell phones and accessories
- Entered in data of received merchandise and ran daily reports to ensure all items were accounted for in ASI- PKMS System for the end of the day totals.
- Instrumental with the success of the operations to include quality checks and packing for service commitments.
- Responsible for running EOD reports
Education
Undecided Major -
Jefferson Community College
Louisville, KY01.2003
Diploma -
Southern High School
Louisville, KY01.2002
Skills
- Communication
- Shipment scheduling
- Advanced shipping notice
- Logistics systems management
- Data entry accuracy
- Inventory control
- Customer relationship management
- Process optimization
- Warehouse operations
- Effective communication
- Problem solving
- Attention to detail
- Report generation
- Team leadership
- Time management
- Training development
- Staff scheduling
- Stress tolerance
- Workload balancing
- Team motivation
- Call center operations
- Data entry
- Call control
- Problem-solving skills
- Cash handling
- Call handling
- Providing customer support
- Quality assurance
- Payment processing
- Inbound phone calls
- Customer account updates
- Customer communications
- System documentation
- Attention to Detail
- People Skills
- Dependable
- Flexible
- Computer
References
Available Upon Request
Timeline
Operations Inbound Team Lead
UPS Healthcare
01.2014 - 12.2018
Operations Administrative Assistant 5
UPS Healthcare
01.2012 - 12.2014
Inventory Control Admin
UPS Healthcare
01.2010 - 12.2012
Warehouse III
UPS Healthcare
01.2007 - 12.2010
Undecided Major -
Jefferson Community College
Diploma -
Southern High School