Angel M Johnson
Independence
Summary
Professional account executive with track record of driving impactful results. Skilled in client relationship management, sales strategy, and negotiation. Strong focus on team collaboration, adaptability, and consistently meeting targets. Known for reliability and keen ability to adjust to evolving business needs.
Overview
13
13
years of professional experience
Work History
Local Account Executive
XPO Logistics
11.2021 - Current
- Responsible for Year over Year growth and profit for my outlined business unit, managing sales focused KPI’s, and collaborating with customer service and operations to ensure effective administrative support and customer satisfaction
- Develop and maintain customer relationships by identifying a need and providing effective cost saving solutions
- Negotiate customer contracts and rates
- Collaborate with operations, pricing, and collections to ensure customer is performing and meeting current commitment
- Acquire key business accounts by prospecting and qualifying potential clients while simultaneously growing current customer base and market share
- Analyze customer data to identify opportunities, manage performance, and target pain points in order to drive sales
- Utilize CRM and Salesforce to effectively track and manage customer information
- Maintained strong relationships with existing clients, leading to contract renewals and upselling opportunities.
- Expanded client base by consistently exceeding sales targets through proactive prospecting efforts.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Utilized persuasive communication skills during sales presentations, resulting in a higher closing rate.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
Freight Classification Specialist Lead
Con-way Freight / XPO Logistics
07.2014 - 11.2021
- Member of the Weights and Inspections (WNI) department
- Accountable for the company receives the appropriate proceeds on shipments being transported
- Work with management, sales, and the WNI leadership to ensure the proper rates are being applied without hindering operations
- Execute job functions unsupervised
- Responsible for SIC revenue goal attainment
- Issue and document corrections based on applicable provisions under the National Motor Freight Classification (NMFC)
- Review and maintain daily inspection reports
- Research shipment commodities, if needed, and determine proper NMFC item number and class
- Submit weekly CCSB priority research studies
- Assist customers with rate quotes, tracking, and OS&D issues
- Work closely with sales and customers to help determine appropriate customer pricing, applied rule sets, NMFC item numbers, and class on freight
Logistics Specialist/Administrative Assistant
Menlo Worldwide Logistics (AZI)
09.2013 - 07.2014
- Assist with the startup of new account, owning financial responsibilities and administrative duties
- Manage Amazon and Menlo inventory
- Audit/order in house supplies
- Manage, provide, and remove security access to incoming and outgoing employees
- Manage Menlo incoming/outgoing mail and invoices
- Schedule deliveries and work with Amazon to meet production requirements and goals
- Work with carriers and operations to ensure orders and CPT’s (Critical Pull Times) are met
- Accountable for processing invoices while tracking monthly income & expenses, purchased labor, etc
- Submit daily reports on inventory control and inventory cycle counts
- Point of contact for vendor requests/concerns
- Coordinate company events
- Manage CarboNet to track the company’s sustainability
- Part of the5S team, a core implantation LEAN group
- Part of the company’s VVT (Voices and Values Team)
- Chair of the BBS (Behavioral Based Safety) team
- Focused on analyzing individual’s behaviors/procedures in the workplace
- Communicate constantly and consistently with the customer to ensure satisfaction
Customer Service Representative
Con-way Freight (XIN)
02.2012 - 09.2013
- Work daily with300+ people as a team, communicating and helping job functions to ensure productivity and proficiency
- Work with customers in person and over the phone to schedule pick up requests, track freight, and help answer or perform other miscellaneous questions or requests
- Help arrive and dispatch Con-way and subservice drivers
- Calculate freight tonnage, billing, tracking shipments, etc
- Responsible for preparing and delivering outbound manifests, customs, and Hazmat bills
- Part of the company’s VVT (Voices and Values Team), this is where we strive and find ways to boost morale and aim to better the company’s work environment
- Part of the LEAN team, help eliminate waste and help implement new practices in order to help production and the company’s growth
Education
High School Diploma -
Elmhurst High School
Fort WayneSkills
- Proficient in Microsoft / BI reporting
- CRM proficiency
- Account and territory management
- Customer service
- Problem-solving
- Time management
- Organizational skills
- Detail-oriented
- Relationship building and management
- Business analytics
- Teamwork and collaboration
- Strong sales techniques
2022 Sales Excellence Award
This award is given to the top 42 sales executives across all channels within XPO Logistics.
Timeline
Local Account Executive
XPO Logistics
11.2021 - Current
Freight Classification Specialist Lead
Con-way Freight / XPO Logistics
07.2014 - 11.2021
Logistics Specialist/Administrative Assistant
Menlo Worldwide Logistics (AZI)
09.2013 - 07.2014
Customer Service Representative
Con-way Freight (XIN)
02.2012 - 09.2013
High School Diploma -
Elmhurst High School
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