Angela Congleton

*Responsible in delivering excellent customer service and driving high CEI scores. My average stays above 90% consistently.

*Responsible to meet/exceed all KPI goals.

*Drive planning and guidance to 401k participants to assist them in creating actionable steps to reach their retirement goals.

*Responsible for adherence to call model and processes.

*Daily outbound dials to generate planning opportunities for wpc 2 & 3, as well as myself.

*Schedule follow ups and quarterly reviews with participants to help keep them on track for retirement.

*Manage my calendar to keep a balance between both inbound and outbound opportunities.

• Hired, trained and managed team of 35 associates, including evaluating performance and enforcing disciplinary actions.
• Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
• Minimized financial discrepancies by accurately controlling monthly operations budget.
• Rank top in district and top 10 in region by exceeding sales plans and maintaining operational excellence.
• District trainer for all new managers hired or promoted in our district.
• District pilot for all new initiatives, programs, and product testing.
• Rank top in district for customer service scorecard at 4.9 out of 5.0 ytd.
• District HR liaison in which I partner with all store managers for performance and HR related issues to assist in accountability and action plans.
• Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
• Coached and mentored associates to achieve 19 employee promotions to management positions.
• Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
• Fostered healthy team environments to promote collaboration and boost productivity.
• Enforced adherence to policies, standards and security protocols.

• Supervised strategy, training, team structure and communication of regional sales program.
• Audited location sales performance and data trends to improve underperforming areas.
• Trained and mentored sales team members in customer relations, customer service and product placement.
• Supported sales management to optimize business development.
• Tracked and analyzed weekly sales to implement corrective action plans and streamline operations.
• Successfully led a district team of 13 stores in Virginia and West Virginia market.
• Outstanding Achiever of the Year Award 2006.
• Top 10 performer in region for all initiatives including sales plan, customer service scorecards, shrink and operational excellence, and credit card performance.
• Responsible for mentoring, training, and promoting over 30 managers.
• Regional Trainer.