Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Angela Dalton

London

Summary

Experienced healthcare professional prepared for this role. Skilled in patient care coordination, staff management, and operational efficiency. Strong focus on team collaboration and achieving results. Known for adaptability and reliability in dynamic environments. Proficient in healthcare regulations, patient advocacy, and quality improvement initiatives.

Overview

17
17
years of professional experience
1
1
Certification

Work History

RN- MED SURG

BAPTIST HEALTH OF CORBIN 3N
05.2023 - Current
  • Administered medications accurately and safely, reducing medication errors and adverse reactions.
  • Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
  • Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
  • Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.

CERTIFIED NURSING ASSISTANT

BAPTIST HEALTH OF CORBIN 3N
11.2014 - 05.2023
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.

CUSTOMER SERVICE REP, TIER II

SENTURE
09.2011 - 10.2014
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.

CERTIFIED NURSING ASSISTANT

HILLCREST HEALTH AND REHAB
05.2008 - 01.2012
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.

Education

BSN - Nursing

FORCHT SCHOOL OF NURSING, UNIVERSITY OF THE CUMBERLAND
06.2025

Associate of Science - Nursing

CAYLOR SCHOOL OF NURSING, LMU
Harrogate, TN
05.2023

HIGH SCHOOL DIPLOMA -

WILLIAMSTOWN HIGH SCHOOL
05.2001

Skills

  • Shared Governess
  • Preceptor
  • Safety Coach
  • Unit Based Council Vice President
  • Charge Nurse
  • Basic life support
  • Quality improvement
  • Geriatric care
  • Medication and IV administration
  • Direct patient care
  • Medication administration
  • Precepting
  • Patient monitoring
  • Physical assessments
  • Nursing staff leadership
  • Staff supervision
  • Infection control measures
  • Licensed RN
  • Care planning
  • Care plan development
  • Professional bedside manner
  • Patient management
  • HIPAA education
  • Patient and family advocacy
  • EMR systems
  • Wound care
  • Chronic disease management
  • Telemetry monitoring
  • Cultural history
  • Clinical judgment
  • Compassion and empathy
  • Discharge planning

Certification

  • RN License- 2023-Present
  • SRNA- 2008-2025
  • BLS- 2008
  • ACLS- 2023
  • NIHSS- 2023
  • RISK AND CRISIS PREVENTION AND DE-ESCALTION-2023


Timeline

RN- MED SURG

BAPTIST HEALTH OF CORBIN 3N
05.2023 - Current

CERTIFIED NURSING ASSISTANT

BAPTIST HEALTH OF CORBIN 3N
11.2014 - 05.2023

CUSTOMER SERVICE REP, TIER II

SENTURE
09.2011 - 10.2014

CERTIFIED NURSING ASSISTANT

HILLCREST HEALTH AND REHAB
05.2008 - 01.2012

BSN - Nursing

FORCHT SCHOOL OF NURSING, UNIVERSITY OF THE CUMBERLAND

Associate of Science - Nursing

CAYLOR SCHOOL OF NURSING, LMU

HIGH SCHOOL DIPLOMA -

WILLIAMSTOWN HIGH SCHOOL

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