ANGELA DUE
Ft. Mitchell
Summary
Drove team success by establishing a culture of transparency and collaboration. Promoted an environment where employees actively contribute ideas and voice concerns, enhancing overall company growth.
Overview
14
14
years of professional experience
Work History
Rural Mail Carrier
USPS
07.2020 - Current
- Sorted and organized incoming mail for efficient delivery across assigned rural routes.
- Communicated with customers to address inquiries and resolve delivery issues promptly.
- Executed route planning and navigation to ensure timely mail delivery in all weather conditions.
- Handled package sorting and loading to optimize delivery schedules and maintain efficiency.
- Conducted thorough inspections of mail and packages for safety and compliance with postal regulations.
- Utilized GPS technology to navigate rural routes effectively and minimize travel time.
- Engaged with community members to enhance customer relationships and promote postal services.
- Delivered mail and packages with a focus on customer satisfaction and service quality.
Assistant
Colonial Press Printers
02.2016 - Current
- Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Operated office equipment such as copiers and fax machines. I answer phones, interact with customers, fill orders, and use all Microsoft programs.
Manager
Arbys
03.2012 - 02.2016
- Up-sold additional menu items, beverages and desserts to increase restaurant profits. I also took necessary steps to meet customer needs and effectively resolve food or service issues. I learned leadership, cash management, organization skills, cleanliness, and problem-solving.
Education
High School Diploma - General
Walton Verona High School
Walton, KY01.2012
Skills
- Oversaw operations management to enhance efficiency and productivity
- Facilitated staff development initiatives to enhance team performance and skills
- Oversaw inventory control processes to ensure optimal stock levels
- Assisted in training staff on company policies and procedures Supported new employees in understanding their roles and responsibilities Facilitated workshops to enhance team skills and knowledge
- Leveraged advanced computer skills to enhance operational efficiency
- Demonstrated composure and resilience in high-pressure situations
- Demonstrated professionalism and maturity in all interactions and responsibilities
- Prioritized customer satisfaction by implementing feedback mechanisms and enhancing service delivery
- Demonstrated proficiency in managing multiple tasks simultaneously
- Orchestrated scheduling processes to optimize resource allocation
- Managed project timelines to ensure timely completion of deliverables
- Demonstrated advanced proficiency in Microsoft Office applications, enhancing productivity and efficiency
- Demonstrated effective phone etiquette to enhance customer interactions
- Adapted to changing circumstances and requirements with agility
- Utilized Excel spreadsheets to organize data for team projects Assisted in data entry and analysis to support decision-making processes Maintained accurate records to ensure project efficiency
Affiliations
- Leadership Development Program
- Food Safety Certification
Timeline
Rural Mail Carrier
USPS
07.2020 - Current
Assistant
Colonial Press Printers
02.2016 - Current
Manager
Arbys
03.2012 - 02.2016
High School Diploma - General
Walton Verona High School