Angela Gray
Campbellsburg
Summary
Dynamic business owner with extensive experience in compliance oversight, employee training, and customer relationship management. Successfully implemented marketing strategies that elevated community presence and ensured operational excellence.
Overview
33
33
years of professional experience
Work History
Community Center Manager
City of Campbellsburg
01.2023 - Current
- Coordinated events and activities for diverse community groups.
- Managed daily operations of community center programs and services.
- Developed partnerships with local organizations for resource sharing.
- Created promotional materials to increase visibility of programs offered.
- Maintained relationships with vendors who provided goods or services needed by the center.
- Organized, planned, and hosted special events such as holiday parties and fundraisers.
- Created marketing materials such as flyers, brochures, newsletters, and other promotional items.
- Participated in community events such as health fairs or festivals to promote the center's mission.
- Facilitated communication between participants, staff members, volunteers, and stakeholders.
- Collaborated with board members on strategic planning initiatives for long-term success.
- Ensured compliance with local laws and regulations related to facility operation.
- Oversaw daily operations of the center including staffing, budgeting, scheduling, and customer service.
- Managed volunteer recruitment efforts for various activities and projects.
- Implemented safety protocols in accordance with OSHA standards.
Owner/Operator
Nanny's of Kentucky
Campbellsburg
06.1993 - 06.2022
- Managed daily operations of child care services in local community.
- Developed policies and procedures for safety and compliance standards.
- Coordinated schedules for caregivers and families to optimize service availability.
- Conducted regular assessments of caregiver performance and client satisfaction.
- Implemented marketing strategies to promote services within the community.
- Maintained accurate records of client interactions and caregiver assignments.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Negotiated contracts with clients for products or services rendered by the company.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Developed business plan and budget to maximize profitability.
- Set pricing structures according to market analytics and emerging trends.
- Calculated net income and adjusted strategies to increase income and bottom-line profits.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Identified potential risks associated with operations in order to minimize liabilities.
- Provided leadership support for team members through coaching and mentorship programs.
- Evaluated employee performance metrics against established benchmarks in order to determine areas of improvement.
- Implemented cost-saving measures across departments while maintaining quality standards.
- Devised and implemented marketing strategies to attract new clients.
- Resolved conflicts between employees in a professional manner.
- Ensured compliance with safety regulations throughout the facility.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Obtained signatures needed to complete and process paperwork.
Education
High School Diploma -
Oldham County High School
Buckner, KY05-1991
Skills
- Policy writing
- Business management
- Compliance oversight
- Customer relationship management
- Employee training and development
- Problem solving
- Performance evaluation
- Conflict resolution
- Staffing and recruiting
- Business operations management
- Finance management
- Business planning
- Regulatory compliance
- Payroll processing
- Verbal and written communication
- Document management
- Team building
- Employee training
- Hiring
- Personnel management
- Staff training and development
Timeline
Community Center Manager
City of Campbellsburg
01.2023 - Current
Owner/Operator
Nanny's of Kentucky
06.1993 - 06.2022
High School Diploma -
Oldham County High School