Angela Howard
Grayson
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Papa John's Pizza
Grayson, KY
09.2019 - Current
- Supervised daily operations to ensure efficient workflow and service quality.
- Trained and mentored staff to enhance team performance and customer engagement.
- Implemented inventory management practices to reduce waste and optimize stock levels.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
CNA
Carter Nursing and Rehabilitation Center
Grayson, KY
04.2016 - 07.2017
- Provided compassionate patient care, assisting with daily living activities and ensuring comfort.
- Monitored vital signs and reported changes to nursing staff for timely intervention.
- Assisted in maintaining clean and safe environment for patients, adhering to infection control protocols.
- Trained and mentored new staff on best practices in patient handling and customer service techniques.
- Advocated for patients' needs, fostering effective communication between families and healthcare providers.
File Clerk
Child Support Services Department
Grayson, KY
10.2015 - 04.2016
- Organized and maintained confidential case files for efficient data retrieval.
- Processed incoming documents, ensuring accuracy and compliance with regulatory standards.
- Assisted staff in locating and updating case records, enhancing operational efficiency.
- Monitored file inventory, minimizing loss and ensuring secure storage of sensitive materials.
- Identified and corrected inconsistencies in filing systems for increased accuracy.
Cook
Pizza Hut
Grayson, KY
08.2013 - 12.2013
- Prepared high-quality pizzas and menu items following established recipes and presentation standards.
- Ensured compliance with food safety regulations and sanitation practices in kitchen operations.
- Trained new team members on kitchen procedures, equipment usage, and customer service skills.
- Collaborated with team members to maintain efficient workflow during peak service hours.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Assistant Manager
Domino's Pizza
Granbury, TX
10.2008 - 12.2012
- Conducted performance evaluations to identify areas for staff development and improvement.
- Collaborated with management on strategic initiatives to enhance customer satisfaction metrics.
- Streamlined communication processes between front-line staff and management teams.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
CNA - Nursing
Ashland Community And Technical College
Ashland, KY04-2016
Skills
- Customer service
- Team leadership
- Decision-making
- Time management
- Customer relations
- Goal setting
- Team motivation
- Problem-solving
- Employee scheduling
Languages
Spanish
Limited Working
Timeline
Assistant Manager
Papa John's Pizza
09.2019 - Current
CNA
Carter Nursing and Rehabilitation Center
04.2016 - 07.2017
File Clerk
Child Support Services Department
10.2015 - 04.2016
Cook
Pizza Hut
08.2013 - 12.2013
Assistant Manager
Domino's Pizza
10.2008 - 12.2012
CNA - Nursing
Ashland Community And Technical College