Angela Mitchell
Louisville
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
14
14
years of professional experience
Work History
Business Analyst
AAF International
10.2023 - Current
- Used both qualitative and quantitative analysis techniques frequently.
- Prepared business overview reports for clients.
- Created detailed reports from SAP and Sales Force research for review by development team.
- Reviewed product utilization processes and developed optimization strategies.
- Gathered and documented requirements for projects.
- Collaborated on readiness and acceptance tests and verified programming changes made met client's needs.
Customer Service Representative
AAF International
06.2011 - Current
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Cross-trained and provided backup support for organizational leadership.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Implemented and developed customer service training processes.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Managed timely and effective replacement of damaged or missing products.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Sought ways to improve processes and services provided.
- Trained new personnel regarding company operations, policies and services.
Education
No Degree - Psychology
University of Arizona
Tucson, AZSkills
- Gap analysis
- Business solutions development
- Business process improvement
- Verbal and written communication
- Process optimization
- Problem-solving
- Workflow Analysis
- Time management
- Multitasking and organization
- SAP
- User acceptance testing
Timeline
Business Analyst
AAF International
10.2023 - Current
Customer Service Representative
AAF International
06.2011 - Current
No Degree - Psychology
University of Arizona
Similar Profiles
Nikki SasherNikki Sasher
Biological and Gas Phase Laboratory Manager at AAF InternationalBiological and Gas Phase Laboratory Manager at AAF International
FEBBY ANGRIAWANFEBBY ANGRIAWAN
Assistant Manager Sales & Application Engineer at AAF International IndonesiaAssistant Manager Sales & Application Engineer at AAF International Indonesia
Bayu PrananditoBayu Pranandito
Finance and Warehouse Manager at PT. AAF International IndonesiaFinance and Warehouse Manager at PT. AAF International Indonesia