Angela Parks
Lexington
Summary
Detail oriented, dedicated with a strong focus on customer service and relationship building. Skilled in handling multiple tasks efficiently, ensuring smooth operations and support. Adaptive to changing needs of any organization.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Farmers Insurance
Kentucky
10.2021 - Current
- Coordinated scheduling for client meetings both remote and in person
- Managed documentation and filing systems, ensuring accuracy and compliance
- Prepared reports and presentations
- Assisted in customer service inquiries, resolving issues promptly to maintain client satisfaction
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Administrative Assistant
Bioscrip Infusion Services
Lexington, KY
10.2017 - 10.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Customer Service Representative
YMCA of Central Kentucky
Lexington, KY
06.2016 - 09.2018
- Provided welcoming and professional demeanor to members, prospects and staff
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Responsible of opening and closing the facility properly and safely
- Engaged in and marketed community events
- CPR and First Aid certified
- Managed conflict resolution effectively, ensuring member satisfaction and retention.
Administrative Assistant
MetLife
Lexington, KY
05.2008 - 06.2017
- Managed documentation and filing systems, ensuring accuracy and compliance.
- Coordinated scheduling for client meetings, enhancing operational efficiency.
- Prepared reports and presentations
- Contributed to policy updates, researching regulations to ensure company compliance.
- Assisted in customer service inquiries, resolving issues promptly to maintain client satisfaction.
- Developed training materials for new staff, facilitating seamless onboarding processes.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Maintained inventory of office supplies and placed orders.
Education
Business Management
Lexington Community College
Lexington, KY05-2004
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
Certification
Licensed Life and Health Insurance Agent, State of Kentucky
Timeline
Administrative Assistant
Farmers Insurance
10.2021 - Current
Administrative Assistant
Bioscrip Infusion Services
10.2017 - 10.2021
Customer Service Representative
YMCA of Central Kentucky
06.2016 - 09.2018
Administrative Assistant
MetLife
05.2008 - 06.2017
Business Management
Lexington Community College