Angela Wallingford
Southgate
Summary
Detail-oriented Case Reviewer with extensive SNAP experience and quality assurance expertise. Proven ability to analyze case files and deliver impactful training, ensuring compliance with state regulations and agency policies.
Overview
14
14
years of professional experience
Work History
Case Reviewer
Deparment of Community Based Services
Frankfort
06.2013 - Current
- Reviewed case files for compliance with state regulations and agency policies.
- Analyzed documentation in client files, including financial documents, to ensure accuracy and completeness.
- Assisted in providing guidance and support to other team members regarding case reviews.
- Collaborated with other departments on inter-agency projects related to case review activities.
- Ensured that all deadlines were met while conducting case reviews.
- Documented all changes made during case reviews in accordance with relevant policies and procedures.
- Maintained confidential records and files according to established protocols.
- Performed quality assurance checks on completed casework prior to submission for approval.
- Provided feedback on process improvements based on performance data analysis.
- Created reports summarizing findings from case reviews.
- Identified areas of improvement within the departmental processes.
SNAP regional trainer
Department Of Community Based Services
Frankfort
08.2012 - 06.2014
- Designed and delivered training programs for community service staff.
- Developed instructional materials aligned with departmental standards and guidelines.
- Collaborated with management to assess training needs and program effectiveness.
- Facilitated workshops focused on best practices in community-based services delivery.
- Mentored new trainers to enhance their skills and confidence in training delivery.
- Evaluated participant performance through assessments and feedback sessions.
- Coordinated logistics for training events, ensuring all resources were available and organized.
- Provided feedback to participants regarding their performance during the training sessions.
- Evaluated effectiveness of existing training programs and recommended changes as needed.
- Identified potential issues related to instructional methods used by trainers and took corrective measures accordingly.
- Contributed towards creating an engaging environment by introducing fun activities during the sessions.
- Prepared and presented detailed reports on training progress to senior management.
Family Support Specialist
Department of Community Services
Frankfort
11.2011 - 08.2012
- Assisted clients in understanding their rights and available services.
- Conducted thorough interviews to gather relevant information for case assessments.
- Maintained accurate and organized documentation of client interactions and case progress.
- Evaluated evidence presented in cases to determine eligibility for services.
- Analyzed documentation in client files, including financial documents, to ensure accuracy and completeness.
- Adhered to all applicable laws regarding privacy rights when conducting investigations.
- Reviewed, evaluated and assessed case files to determine the eligibility of the applicant for services.
- Reviewed case files for compliance with state regulations and agency policies.
- Ensured that all deadlines were met while conducting case reviews.
- Assisted in providing guidance and support to other team members regarding case reviews.
Education
Bachelor of Science - Anthropoloy
Northern Kentucky University
Newport, KY12-1995
Skills
- SNAP experience and policy knowledge
- Quality assurance system expertise
- Microsoft Office proficiency
- Written and verbal communication
- Case file review
- Quality assurance
- Case evaluation
Timeline
Case Reviewer
Deparment of Community Based Services
06.2013 - Current
SNAP regional trainer
Department Of Community Based Services
08.2012 - 06.2014
Family Support Specialist
Department of Community Services
11.2011 - 08.2012
Bachelor of Science - Anthropoloy
Northern Kentucky University
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