Angela Wills
Lexington
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Kitchen Leader
Chipotle Mexican Grill
Lexington
08.2018 - 03.2025
- Ensuring the kitchen operates efficiently while maintaining Chipotle's high food quality and safety standards.
- Lead a team of crew members, oversee food preparation, and ensure that every customer enjoys a fresh, delicious meal.
- Keeping a close eye on attention to detail, strengths and weaknesses in the crew, and encouraging potential growth.
- Ability to delegate important tasks to the crew and management:
- 1. Kitchen Operations & Food Preparation:
- Ensure all food is prepared according to Chipotle's recipes and quality standards.
- Monitor food inventory, and maintain accurate portioning to reduce waste.
- Oversee the preparation, cooking, and presentation of all menu items.
- 2. Leadership & Team Management:
- Train, mentor, and guide kitchen crew members to perform at their best.
- Delegate tasks efficiently while maintaining a collaborative work environment.
- Foster a culture of teamwork and positivity to ensure a supportive environment.
- 3. Food Safety & Quality Control:
- Ensure compliance with all health and safety regulations, and food handling procedures.
- Conduct regular checks to verify food quality, cleanliness, and equipment functionality.
- Uphold and enforce Chipotle's high standards for cleanliness and sanitation.
- 4. Efficiency & Productivity:
- Maintain a smooth workflow during peak hours by coordinating tasks effectively.
- Identify and resolve operational challenges in real time to keep service fast and efficient.
- Assist in managing inventory levels, restocking supplies, and minimizing food waste.
- 5. Communication & Collaboration:
- Work closely with the management team to achieve restaurant goals.
- Provide feedback and coaching to crew members for continuous improvement.
- Ensure clear communication between the kitchen and front-line staff.
- Strong understanding of food safety regulations and quality standards.
- Excellent communication and organizational skills.
- Ability to work flexible hours, including weekends, and holidays.
- Passion for food, leadership, and providing an exceptional guest experience.
- Fast-paced kitchen environment requiring standing for extended periods.
- Ability to lift up to 50 pounds, and work in hot or cold conditions as needed.
- I worked my way up for 6.5 years!
Server
Olive Garden
Lexington
10.2024 - 02.2025
- I gave guests a homey experience, served them with a smile, and offered warm invitations to get whatever they liked.
- Managed guest orders using point-of-sale systems efficiently.
- Maintained cleanliness and organization of dining area and tables.
- Prepared and served beverages following restaurant standards and protocols.
- Provided excellent customer service to ensure satisfaction.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Delivered food orders promptly and courteously.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Sales Associate
Dillard's, Inc.
Lexington
05.2023 - 11.2023
- Helping customers find the right items, stocked and organized items, gave customers a good guest experience
- Assisted customers with product selection and provided exceptional service.
- Maintained merchandise displays to enhance visual appeal and accessibility.
- Monitored inventory levels and restocked items as needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
Education
Associate of Arts - Sociology
Bluegrass Community And Technical College
Lexington, KYSkills
- Food service
- Leadership
- Guest services
- Restaurant experience
- Customer service
- Problem resolution
- Organizational skills
- Time management
- Adaptable
- Open-minded
- Growth mindset
- Relational databases
- Presentation skills
- Creative writing
- Personable
- Budgeting
- Hospitality
- Team building
- Teamwork
- Sales experience
- Inventory management
- Cleaning proficiency
- Stock management
- Inventory oversight
- Continuous improvement
- Verbal and written communication
- Basic recordkeeping
Hobbies and Interests
- Reading
- Journaling
- Hiking
- Camping
- Traveling
- Painting
- Singing
- Creative Writing
- Researching
Desire To Learn
I am a fast learner and love to understand ways to grow my mental capacity in fields of employment, self development, and psychology.
Groups
Glow and Grow Co: A supportive community dedicated to helping individuals identify and break free from bad habits while fostering personal and professional growth. Our mission is to empower individuals to overcome limiting behaviors, cultivate healthier habits, and unlock their full potential.
Cleaning, Pet sitting, Childcare, Decluttering Services!
Timeline
Server
Olive Garden
10.2024 - 02.2025
Sales Associate
Dillard's, Inc.
05.2023 - 11.2023
Kitchen Leader
Chipotle Mexican Grill
08.2018 - 03.2025
Associate of Arts - Sociology
Bluegrass Community And Technical College