Angie Dizney

Sept 2023-Present

Collections Supervisor

• Manage, build and develop a team of front end and back end agents by coaching, mentoring, and conducting performance evaluations.
• Enhanced collections efficiency by implementing and monitoring strategic collections plans.
• Verbal and written communication and active listening.
• Critical thinking, analytical skills, strategic planning and time management.

Jan 2016-Aug 2023

Sr. Repo Specialist

• Conducted skip tracing activities to locate customers.
• Created and led training in large groups and individual levels.
• Created and led presentations to department level management and below.
• Everyday communication with customers, coworkers, vendors etc.
• Assigned delinquent accounts to 3rd party vendors for repossession

Aug 2013-Dec 2015

Repo Specialist

• Conducted skip tracing activities to locate customers.
• Everyday communication with customers, coworkers, vendors etc.
• Assigned delinquent accounts for repossession to 3rd party vendors

Oct 2009-July 2013 (Springleaf)

Sr. Collection Specialist

• Specialized in back-end collections with great skip tracing skills
• Reduced delinquency rates with proactive account management and timely followups.
• Front-end and back-end collections with high performance

Jan 2004-Sept 2009 (Household/HSBC)

Collector II

Quality Department

Operations Support

Mar 2001-Dec 2003

Collector I

Oct 1999-Feb 2001

Customer Care Representative