Anh Dang
Fort Campbell North
Summary
Technical Support Assistant at VN Systems with a proven track record in resolving complex technical issues and enhancing team knowledge through comprehensive documentation. Leveraged strong teamwork and communication skills to optimize POS installations, ensuring seamless operations across retail locations. Trained personnel effectively, fostering a culture of accountability and performance excellence.
Qualified Ammo Team Chief with solid background in artillery operations and team leadership. Instrumental in executing precise field operations and maintaining equipment efficiency under demanding conditions. Demonstrated ability to coordinate with team members and adapt to dynamic environments.
Overview
5
5
years of professional experience
Work History
Technical Support Assistant
VN Systems
07.2020 - 08.2021
- Resolved technical issues efficiently, providing timely support to customers across multiple credit card machine.
- Assisted in troubleshooting hardware and software problems, ensuring minimal disruption to operations.
- Documented support procedures and created user guides to enhance team knowledge base.
- Installed and configured POS systems for optimal functionality across multiple retail locations.
Canon Crewmember
US Army
09.2021 - Current
- Operated M777 artillery during training exercises, ensuring precision and safety protocols were consistently followed.
- Collaborated with team members to execute fire mission, enhancing overall operational efficiency.
- Assisted in maintaining equipment readiness by performing routine inspections and troubleshooting mechanical issues.
- Trained junior service members on proper handling techniques, safety and accountability within the unit.
- Delivered training programs to enhance soldiers performance across multiple countries during Europe rotation.
Education
Bachelor of Science - Radiologic Science
Austin Peay State University
05-2030
BBA - Financial Analysis
Georgia Gwinnett College
05-2025
Skills
- Team communication
- Weapon maintenance
- Heavy lifting
- Physical fitness
- Stress tolerance
- Terrain analysis
- Teamwork and collaboration
Accomplishments
- Supervised team of 6 staff members.
- Collaborated with team of 12 in the development of multi-nationals training operation.
Languages
Vietnamese
Native or Bilingual
Timeline
Canon Crewmember
US Army
09.2021 - Current
Technical Support Assistant
VN Systems
07.2020 - 08.2021
Bachelor of Science - Radiologic Science
Austin Peay State University
BBA - Financial Analysis
Georgia Gwinnett College
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