Summary
Overview
Work History
Education
Languages
Timeline
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Anielka Palacios Hodgson

GRAND CAYMAN,CAYMAN ISLANDS

Summary

Dedicated and organized administrative professional with a solid background in office environments, focused on delivering exceptional clerical and operational support, handling diverse daily tasks with minimal oversight, and motivated, experienced, offering office support. Exceptional customer service and decision-making skills.

Overview

8
8
years of professional experience

Work History

Sales Associate/Import Specialist

SMART N SHOP
GRAND CAYMAN, CAYMAN ISLANDS
03.2020 - Current
  • Processed transactions efficiently through QuickBooks point-of-sale system.
  • Resolved customer inquiries and concerns to enhance satisfaction.
  • Created and maintained spreadsheets in Microsoft Excel for inventory management.
  • Trained new team members on cash register operation and stock procedures.
  • Coordinated using MS Outlook with international vendors to address shipment issues
  • Prepared detailed reports and spreadsheets utilizing Word, Excel, PowerPoint, and Outlook.
  • Managed import and export documentation in compliance with customs regulations using COLS system.

Financial Specialist

FOUNDEVER NICARAGUA
MANAGUA, Nicaragua
07.2017 - 12.2019
  • Managed incoming customer calls to resolve credit card inquiries and provide solutions.
  • Delivered exceptional customer service by addressing complaints and educating cardholders on product features.
  • Utilized technology to respond to inquiries promptly, employing automated response scripts as needed.
  • Assisted customers with inquiries related to credit card transactions and account details.
  • Processed payments from customers in a timely manner according to established procedures.

Education

High School Diploma -

Baptist School
Managua, Nicaragua
12-2005

Languages

Spanish
First Language
English
Advanced (C1)
C1

Timeline

Sales Associate/Import Specialist

SMART N SHOP
03.2020 - Current

Financial Specialist

FOUNDEVER NICARAGUA
07.2017 - 12.2019

High School Diploma -

Baptist School

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Anielka Palacios Hodgson