Summary
Overview
Work History
Education
Skills
Websites
Certification
Training Programs
Caribbean Secondary Education Certificate - Subjects
Timeline
Generic

Anima Lorraine

Customer Service Representative/Administrative Assistant
Savannah Newlands,Northsound Estates

Summary

Skilled customer service and sales professional with expertise in collections management and enhancing customer satisfaction. Proven ability to foster lasting client relationships, and contribute to team success. Experienced in meeting customer expectations and resolving inquiries efficiently.

Overview

6
6
years of professional experience
4
4
Certification

Work History

Associate-Account Management / Data Entry Associate

Sutherland Global Services
Portmore, Jamaica
01.2018 - 01.2021

- Prioritized customer expectations and ensured timely resolution of inquiries.

- Updated employee information in company databases accurately.

- Assisted customers with queries via phone, ensuring high satisfaction.

- Maintained confidentiality and applied security measures to customer accounts.

Lead Sales Associate

BarCam Service Station
Grand Cayman
01.2016 - 01.2017

- Focused on growth and revenue.

- Maintained lasting relationships with customers and merchandisers.

- Prioritized excellent and effective daily operations.

-Supervised team members to ensure effective operation.

Sales Associate/ Money Transfer Agent

Brown’s Holding Ltd
Grand Cayman
01.2015 - 01.2016

- Handling all customers' queries and resolving them efficiently.

- Detail-oriented in processing bill payment and money transfer services.

Education

City & Guilds of London Diploma in Customer Service - Customer Service

Health Education And Counseling Institute (HECOIN)
Kingston Jamaica
03-2015

Caribbean Secondary Education Certificate - English Language, Principle of Business, Office Pr

John Gray Evening Studies
Grand Cayman
06-2014

Some College (No Degree) - Medical Billing And Coding

Penn Foster Career School
925 Oak Street Scranton, PA 18515

Skills

- Customer service excellence

- Effective sales strategies

- Detail-oriented problem-solving

- Billing systems management

- Team collaboration

Certification

  • The Open University online, Management and Leadership Course, 2017
  • Cambridge online, Cambridge English Language Assessment, 2016
  • Anti-Money Laundering Workshop, 2016
  • Sol Excellence Training Programmers in Customer Service, 2016

Training Programs

Basic Computer Applications, Microsoft Excel/ Words, 

Caribbean Secondary Education Certificate - Subjects

Grade 1, Grade 2, Grade 2, Grade 3

Timeline

Associate-Account Management / Data Entry Associate

Sutherland Global Services
01.2018 - 01.2021

Lead Sales Associate

BarCam Service Station
01.2016 - 01.2017

Sales Associate/ Money Transfer Agent

Brown’s Holding Ltd
01.2015 - 01.2016

City & Guilds of London Diploma in Customer Service - Customer Service

Health Education And Counseling Institute (HECOIN)

Caribbean Secondary Education Certificate - English Language, Principle of Business, Office Pr

John Gray Evening Studies

Some College (No Degree) - Medical Billing And Coding

Penn Foster Career School
Anima LorraineCustomer Service Representative/Administrative Assistant