Skilled customer service and sales professional with expertise in collections management and enhancing customer satisfaction. Proven ability to foster lasting client relationships, and contribute to team success. Experienced in meeting customer expectations and resolving inquiries efficiently.
- Prioritized customer expectations and ensured timely resolution of inquiries.
- Updated employee information in company databases accurately.
- Assisted customers with queries via phone, ensuring high satisfaction.
- Maintained confidentiality and applied security measures to customer accounts.
- Focused on growth and revenue.
- Maintained lasting relationships with customers and merchandisers.
- Prioritized excellent and effective daily operations.
-Supervised team members to ensure effective operation.
- Handling all customers' queries and resolving them efficiently.
- Detail-oriented in processing bill payment and money transfer services.
- Customer service excellence
- Effective sales strategies
- Detail-oriented problem-solving
- Billing systems management
- Team collaboration
Basic Computer Applications, Microsoft Excel/ Words,
Grade 1, Grade 2, Grade 2, Grade 3