People Soft
Anita Smith-Welds
Senior HR Manager
Tampa,Florida
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering a culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs. with a solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior HR, Office & FOI Manager
Office of the Ombudsman
05.2022 - Current
- Manage the dynamic office of the Ombudsman, providing administrative services to the Senior Management Team and all employees
- Successfully fostering a fair and equitable work environment, ensuring the team's continued success in delivering high-quality results
- Provide support to the Ombudsman through implementation of policies and procedures that increase productivity, transparency and accountability
- Investigate grievances, resolve conflicts, and prepare necessary recommendations and reports
- Manage time, establish priorities and delegate effectively
- Identify key opportunities and efficiencies for greater time management, i.e., monitor all leave absences, attendance, and tardiness
- Manage resource availability and all operational activities
- Determine needs, set objectives, and guide organisational successes meeting critical deadlines
- Manage budgetary constraints and aid in preparation of items for review by the Oversight Committee
- Work alongside Ombudsman to provide leadership and direction for the organisation
- Manage performance and productivity through development of work initiatives
- Provide strategic advice to the senior management team on all best practices
- Coach and support staff encouraging professional development
- Prepare monthly and annual reports, requisitions for recruitment, advertise, screen, assess, interview, and prepare offers; manage all onboarding/offboarding
- Develop succession plans and prepare staff accordingly
- Apply disciplinary action as needed up through termination
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Senior Investigator
Office of the Ombudsman
05.2022 - Current
- Determine jurisdiction
- Interpret and apply appropriate legislation to cases
- Provide strategic advice to the Ombudsman and assist in making recommendations within the law
- Investigate Maladministration, Police, and Whistleblower cases, utilizing excellent research, analysis, and application of pertinent laws
- Communicate effectively with government entities and the complainant to resolve cases informally and or formally
Office Manager/Freedom of Information Manager/Data Protection Leader
Ministry of Education & Ministry of District Admin. & Lands
01.2019 - 05.2022
- Managed operational systems, processes, and frameworks, providing support services for all employees
- Managed fleet of vehicles and administered vehicle use policy and maintenance
- Reviewed and improved policies for effectiveness
- Contributed to long-term planning of the Ministry's operational budget
- Adept in making key decisions and collaborating with senior management teams, government officials, and other professionals to achieve goals, and solve problems
- Experienced in managing employees and dedicated to successfully directing business operations
- Built solid rapport and communicated with key internal and external stakeholders, i.e., Cabinet Office
- Co-chaired the Entity Procurement Committee (EPC) and provided budgetary guidance within the Procurement Law
- Managed heavy inflow of Freedom of Information (FOI) requests
- Provided leadership on Data Protection situations across ministry
- Compiled and prepared reports quarterly and annually for the Office of the Ombudsman
Senior Executive Assistant/Training and Development Manager
National Roads Authority
11.2015 - 01.2019
- Managed all travel, meetings, conferences, and appointments for the Managing Director
- Provided oversight of budgets and sensitive information
- Oversaw distribution of minutes from board and executive meetings
- Maintained a spreadsheet and managed the expectations of the Managing Director from the management team
- Attended meetings with clients and or conferences on behalf of MD
- Worked with Government Information System, (GIS) to produce appropriate press releases
- Managed full-scale gap analysis and L&D opportunities for staff
- Managed relationships with major organizations i.e., the International Roads Federation, (IRF)
- Facilitated and hosted the launch of a successful local/international conference for the NRA and other government entities
- Developed Customer Service Charter (CSC) and provided Lunch & Learn training to various teams to disseminate the CSC appropriately
- Coordinated and outsourced specific skills training for field staff both on and off the island
Education
Master of Arts - Human Resources Development And Leadership
University of South Florida
Tampa Florida12-2013
Bachelor of Arts - Communications with a Minor in Business Management
Barry University
Miami Shores, FL.12-2003
Skills
- Collaborative Leader
- Effective Under Pressure
- Adaptable
- Stakeholder Engagement
- Strategic Management
- Interpersonal Communication
- Mediation & Conflict Resolution
- Time management
- Team leadership
- Decision-making
Affiliations
- Society of Human Resources Management
- International Association of Privacy Professionals
Certification
- Certified Freedom of Information Manager
- Certified Data Professional (CDP)
- Certified Investigator
- Certified Information Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Documented and resolved over ten maladministration cases that led to recommendations made by the Ombudsman to various government entities.
- Documented, recorded, and closed over one hundred Freedom Of Information cases within the government.
- Obtained ac
Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Work-life balanceWork from home option401k matchPaid time offCompany CultureHealthcare benefitsPaid sick leaveQuote
The opposite of a true statement is a false statement, but the opposite of a profound truth may well be another profound truth.
Niels Bohr
Software
HR Manager
Bamboo HR
Work Pro
Recruit CRM
Sage Abra
SABRE GDS
HRIRIS
Empower Performance
My-VISTA
Languages
English
Bilingual or Proficient (C2)
Spanish
Beginner (A1)
Interests
Designing Homes
Cooking
Drawing Architecture
Training and Development
Timeline
Senior HR, Office & FOI Manager
Office of the Ombudsman
05.2022 - Current
Senior Investigator
Office of the Ombudsman
05.2022 - Current
Office Manager/Freedom of Information Manager/Data Protection Leader
Ministry of Education & Ministry of District Admin. & Lands
01.2019 - 05.2022
Senior Executive Assistant/Training and Development Manager
National Roads Authority
11.2015 - 01.2019
- Certified Freedom of Information Manager
- Certified Data Professional (CDP)
- Certified Investigator
- Certified Information Management
Master of Arts - Human Resources Development And Leadership
University of South Florida
Bachelor of Arts - Communications with a Minor in Business Management
Barry University
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