Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Anna Easter

Louisville

Summary

Dynamic Walmart Team Lead with a proven track record in employee engagement and performance monitoring. Expert in coaching and mentoring, fostering a safe work environment while achieving production goals. Skilled in quality control and complaint resolution, enhancing team efficiency and customer satisfaction. Committed to building strong relationships and driving team success.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Walmart Team Lead

Walmart
05.2024 - 06.2025
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Frequently inspected production area to verify proper equipment operation.

Team Associate

Walmart
03.2023 - 05.2024
  • Pursued learning opportunities to advance knowledge and take on leadership position.
  • Created appealing displays for routine arrangements and special promotions.
  • Resolved issues quickly to maintain productivity goals.
  • Maintained productive, efficient approach to all tasks.
  • Continuously checked products for quality assurance according to strict guidelines.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Contributed to team success by completing jobs quickly and accurately.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Assisted with inventory counts and stocking of merchandise.
  • Monitored and verified merchandise for proper prices and labels.
  • Assisted customers in selecting merchandise best suited to needs.
  • Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.
  • Worked different stations to provide optimal coverage and meet production goals.

Apprentice Optician

Walmart
09.2020 - 03.2023
  • Completed both warranty and non-warranty frame repairs for customers.
  • Made targeted suggestions to patients based on facial parameters and stated preferences.
  • Read and filled prescriptions for eyeglasses and contact lenses.
  • Took measurements such as pupillary distance, ocular center and segment heights.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Educated clients about how to adapt to, wear, and care for eyeglasses.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
  • Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
  • Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Performed basic vision testing for new patients.
  • Aided in selection of eyeglass frames based on customer preferences.
  • Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Excellent communication skills, both verbal and written.
  • Strengthened communication skills through regular interactions with others.
  • Updated display frames with newest styles.
  • Maintained full compliance with HIPAA standards by keeping patient information confidential and properly managed.

Stocking Associate

Walmart
02.2017 - 09.2020
  • Maintained effective team member communication.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Examined and inspected stock items for defects and reported damages to supervisor.
  • Completed floor replenishment to guarantee customer satisfaction and size availability.
  • Answered queries and concerns and assisted customers with product selections.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Stocked designated items on shelves, end caps and displays.
  • Greeted store customers and discussed needs.
  • Managed timely and effective replacement of damaged or missing products.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Kept work areas neat, clean and free from debris.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Marked stock with identification tags and labels to outline information such as storage locations.
  • Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Interacted with guests in friendly and knowledgeable way.
  • Stocked shelves to match planogram images and instructions.

Customer Service Cashier

Speedway Gas Station
07.2014 - 02.2017
  • Answered product questions using knowledge of sales and store promotions.
  • Redeemed coupons to discount purchases.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Processed customer orders and accurately handled payment transactions.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Processed refunds and exchanges in accordance with company policy.
  • Learned duties for various positions and provided backup at key times.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Worked with floor team and managers to meet wide range of customer needs.

Overnight Stocker

Walnart
07.2012 - 07.2014
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Inspected inventory to identify shortages and maintain consistent inventory.
  • Maintained neat, organized stockroom free of hazards.
  • Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
  • Maintained store assets with effective loss prevention strategies.
  • Followed orders precisely for correct items, sizes and quantities.
  • Worked with customers to pack items according to specific desires and requirements.
  • Greeted customers and directed to requested products.
  • Stocked designated items on shelves, end caps and displays.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Managed timely and effective replacement of damaged or missing products.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Marked stock with identification tags and labels to outline information such as storage locations.
  • Interacted with guests in friendly and knowledgeable way.
  • Stocked shelves to match planogram images and instructions.

Education

Music Performance

Morehead State University
Morehead, KY

Optical

Penn Foster College
Scottsdale, AZ

Skills

  • Work assignment delegation
  • Performance monitoring
  • Quality control
  • Employee evaluation
  • Employee engagement
  • Workplace safety
  • Coaching and mentoring
  • Product management
  • Relationship building
  • Complaint resolution
  • Attention to detail
  • Loss prevention

Certification

  • National Registry of Food Safety Professionals, Food Safety Manager - 4/01/2025-03/31/2030

Timeline

Walmart Team Lead

Walmart
05.2024 - 06.2025

Team Associate

Walmart
03.2023 - 05.2024

Apprentice Optician

Walmart
09.2020 - 03.2023

Stocking Associate

Walmart
02.2017 - 09.2020

Customer Service Cashier

Speedway Gas Station
07.2014 - 02.2017

Overnight Stocker

Walnart
07.2012 - 07.2014

Music Performance

Morehead State University

Optical

Penn Foster College

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Anna Easter