Anna Francisco
Louisville
Summary
Dynamic professional with a proven track record in customer service and team leadership at Hello Honey. Adept at managing high-demand situations while fostering collaboration and communication. Skilled in POS systems and problem-solving, I excel in creating engaging environments and enhancing guest experiences through effective multitasking and organization.
Overview
6
6
years of professional experience
Work History
Student Leadership
BOYCE COLLEGE
LOUISVILLE
08.2024 - 05.2025
- Organized social and educational events to enhance resident participation and connection.
- Maintained welcoming living environment for residents, fostering community engagement.
- Acted as a point of contact for student concerns, providing guidance and conflict resolution.
- Enforced dorm policies to cultivate a safe and respectful community atmosphere.
- Collaborated with senior staff to address resident needs and improve dorm life.
Assistant Early Childhood Educator
EASTERSEALS REDWOOD
FORT MITCHELL
05.2024 - 08.2024
- Supervised children and led educational activities while collaborating with staff to create engaging learning experiences.
- Communicated with parents to share updates and actively support child development.
- Maintained records and collaborated with staff to improve learning environments.
Team Lead
FREEDOM CLEANING
LOUISVILLE
01.2023 - 01.2024
- Trained new employees on company standards to ensure consistent quality.
- Inspected houses to ensure cleanliness and quality.
- Managed supplies for cleaning team, ensuring availability for operations.
- Processed customer payments and deposits to maintain accurate financial records.
Dance Instructor
MANYET DANCE LLC
HIGHLAND HEIGHTS
01.2019 - 01.2023
- Enhanced student engagement through interactive activities and progress monitoring.
- Supported lead teacher in fostering positive communication with parents and students
- Managed opening and closing of facilities to ensure operational readiness.
- Maintained cleanliness of the building through regular inspections and cleaning tasks.
Customer Service
HELLO HONEY
FORT THOMAS
01.2022 - 12.2022
- Welcomed guests and delivered exceptional service to enhance customer satisfaction.
- Handled cash and card transactions accurately to ensure smooth payment processing.
- Maintained cleanliness and organization to create a welcoming environment for guests.
- Followed proper food preparation and service procedures.
Education
BOYCE COLLEGE
Louisville, KY05-2026
High School Diploma -
HOMESCHOOLED
Union, KY05-2023
Skills
- Event planning
- Customer service & guest relations
- Crisis management
- Team leadership
- Multitasking & organization
- Problem solving
- Team leadership
Timeline
Student Leadership
BOYCE COLLEGE
08.2024 - 05.2025
Assistant Early Childhood Educator
EASTERSEALS REDWOOD
05.2024 - 08.2024
Team Lead
FREEDOM CLEANING
01.2023 - 01.2024
Customer Service
HELLO HONEY
01.2022 - 12.2022
Dance Instructor
MANYET DANCE LLC
01.2019 - 01.2023
BOYCE COLLEGE
High School Diploma -
HOMESCHOOLED