Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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ANNA Guilkey

Florence

Summary

Dynamic professional with a proven track record at Amazon, excelling in project management and operational efficiency. Skilled in SAP and Microsoft Excel, I enhance team productivity through effective communication and strategic problem-solving. Committed to fostering collaborative environments and driving continuous improvement in processes and outcomes.

Overview

9
9
years of professional experience

Work History

Client Service Associate (Temporary Assignment)

Ameriprise Financial
08.2025 - 12.2025
  • Delivered high-quality client support by responding to inquiries, resolving account issues, and ensuring timely follow-through on service requests.
  • Processed financial documentation with accuracy and compliance.
  • Coordinated appointment scheduling, account updates, and follow-up communications.
  • Maintained detailed records and ensured data integrity across CRM systems.
  • Collaborated with advisors and internal teams to streamline workflows.
  • Demonstrated professionalism and confidentiality handling sensitive information.
  • Through Rose International

General Manager's Assistant (GMA)

Amazon
07.2023 - 04.2025
  • Optimized operations, boosting team efficiency and workflow.
  • Coordinated cross-team communication to ensure project success.
  • Tracked metrics, identified improvements, and enhanced productivity.
  • Established filing systems, reducing retrieval time and improving access.
  • Supported management and fostered a positive, collaborative environment.
  • Implemented centralized filing and project tracking systems.
  • Strengthened interdepartmental communication and project outcomes.

Ramp Associate / Marshaller

Amazon
07.2023 - 04.2025
  • Marshalled aircraft, ensuring precise entry and exit for operational efficiency.
  • Verified containers against load plans, enhancing safety and accuracy.
  • Operated K-Loaders for loading and unloading containers.
  • Mentored new team members, boosting performance and morale.
  • Maintained accurate load and equipment records.
  • Conducted routine equipment checks, reducing downtime.

Online English Teacher (Independent Contractor)

Q-Kids
06.2017 - 06.2023
  • Conducted online lessons, boosting student engagement and retention.
  • Designed lesson plans improving language proficiency.
  • Evaluated progress and provided targeted feedback.
  • Integrated digital tools and multimedia resources.
  • Cultivated a positive learning environment.

HR / Plant Administrative Coordinator

Tate and Lyle
08.2018 - 03.2020
  • Managed onboarding and leaver processes.
  • Administered benefits and updated policies.
  • Provided customer service regarding HR procedures.
  • Managed FMLA, OSHA logs, and compliance documentation.
  • Processed payroll for 80+ union employees using SAP.
  • Assisted accounts payable and accounts receivable and created payroll reports.
  • Managed supply procurement and vendor coordination.
  • Dayton, OH

Education

Bachelor of Science - Business Administration

Franklin University

High School Diploma -

Fairmont High School

Skills

  • Microsoft Excel
  • Word
  • PowerPoint
  • Outlook
  • SAP
  • Oracle
  • JD Edwards
  • ADP
  • E-Verify
  • Google Tools
  • Adobe
  • Genesis
  • Kronos
  • FTP
  • QuickBooks
  • Project Management
  • HR Administration
  • Payroll Management
  • Contract Management
  • Inventory Management

Hobbies and Interests

  • Aviation
  • Boating
  • Hiking
  • Travel

Timeline

Client Service Associate (Temporary Assignment)

Ameriprise Financial
08.2025 - 12.2025

General Manager's Assistant (GMA)

Amazon
07.2023 - 04.2025

Ramp Associate / Marshaller

Amazon
07.2023 - 04.2025

HR / Plant Administrative Coordinator

Tate and Lyle
08.2018 - 03.2020

Online English Teacher (Independent Contractor)

Q-Kids
06.2017 - 06.2023

Bachelor of Science - Business Administration

Franklin University

High School Diploma -

Fairmont High School
ANNA Guilkey