ANNA Guilkey
Florence
Summary
Dynamic professional with a proven track record at Amazon, excelling in project management and operational efficiency. Skilled in SAP and Microsoft Excel, I enhance team productivity through effective communication and strategic problem-solving. Committed to fostering collaborative environments and driving continuous improvement in processes and outcomes.
Overview
9
9
years of professional experience
Work History
Client Service Associate (Temporary Assignment)
Ameriprise Financial
08.2025 - 12.2025
- Delivered high-quality client support by responding to inquiries, resolving account issues, and ensuring timely follow-through on service requests.
- Processed financial documentation with accuracy and compliance.
- Coordinated appointment scheduling, account updates, and follow-up communications.
- Maintained detailed records and ensured data integrity across CRM systems.
- Collaborated with advisors and internal teams to streamline workflows.
- Demonstrated professionalism and confidentiality handling sensitive information.
- Through Rose International
General Manager's Assistant (GMA)
Amazon
07.2023 - 04.2025
- Optimized operations, boosting team efficiency and workflow.
- Coordinated cross-team communication to ensure project success.
- Tracked metrics, identified improvements, and enhanced productivity.
- Established filing systems, reducing retrieval time and improving access.
- Supported management and fostered a positive, collaborative environment.
- Implemented centralized filing and project tracking systems.
- Strengthened interdepartmental communication and project outcomes.
Ramp Associate / Marshaller
Amazon
07.2023 - 04.2025
- Marshalled aircraft, ensuring precise entry and exit for operational efficiency.
- Verified containers against load plans, enhancing safety and accuracy.
- Operated K-Loaders for loading and unloading containers.
- Mentored new team members, boosting performance and morale.
- Maintained accurate load and equipment records.
- Conducted routine equipment checks, reducing downtime.
Online English Teacher (Independent Contractor)
Q-Kids
06.2017 - 06.2023
- Conducted online lessons, boosting student engagement and retention.
- Designed lesson plans improving language proficiency.
- Evaluated progress and provided targeted feedback.
- Integrated digital tools and multimedia resources.
- Cultivated a positive learning environment.
HR / Plant Administrative Coordinator
Tate and Lyle
08.2018 - 03.2020
- Managed onboarding and leaver processes.
- Administered benefits and updated policies.
- Provided customer service regarding HR procedures.
- Managed FMLA, OSHA logs, and compliance documentation.
- Processed payroll for 80+ union employees using SAP.
- Assisted accounts payable and accounts receivable and created payroll reports.
- Managed supply procurement and vendor coordination.
- Dayton, OH
Education
Bachelor of Science - Business Administration
Franklin University
High School Diploma -
Fairmont High School
Skills
- Microsoft Excel
- Word
- PowerPoint
- Outlook
- SAP
- Oracle
- JD Edwards
- ADP
- E-Verify
- Google Tools
- Adobe
- Genesis
- Kronos
- FTP
- QuickBooks
- Project Management
- HR Administration
- Payroll Management
- Contract Management
- Inventory Management
Hobbies and Interests
- Aviation
- Boating
- Hiking
- Travel
Timeline
Client Service Associate (Temporary Assignment)
Ameriprise Financial
08.2025 - 12.2025
General Manager's Assistant (GMA)
Amazon
07.2023 - 04.2025
Ramp Associate / Marshaller
Amazon
07.2023 - 04.2025
HR / Plant Administrative Coordinator
Tate and Lyle
08.2018 - 03.2020
Online English Teacher (Independent Contractor)
Q-Kids
06.2017 - 06.2023
Bachelor of Science - Business Administration
Franklin University
High School Diploma -
Fairmont High School