Anna Haumann
Lexington
Summary
Adept at enhancing customer satisfaction and managing high call volumes, as demonstrated at Panera Bread. Skilled in CRM software and problem-solving, I significantly improved client experiences through effective complaint handling and empathy. My background also includes ensuring animal welfare and maintaining rigorous hygiene standards, showcasing my multitasking abilities and focus on results.
Overview
2025
2025
years of professional experience
Work History
CSR
Dominos Pizza Inc.
Gymnastics Coach
Naperville Park District
K-9 Coach
Dogtopia
07.2024 - Current
- Gave animals proper attention to promote secure environment in owner's absence.
- Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
- Enhanced customer satisfaction by maintaining a clean, safe, and comfortable environment for dogs during their stay.
- Ensured timely feeding schedules were maintained for all dogs within the facility according to owner-provided instructions.
- Conducted thorough intake assessments for new clients, gathering important information on pet temperament, medical history, and preferences.
- Ensured a positive customer experience by addressing any concerns or questions from clients promptly and professionally.
CSR
Panera Bread
10.2022 - 08.2023
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Kennel Technician
Springbrook Animal Care Center
02.2021 - 12.2022
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Improved animal health by administering medications and vaccinations as directed by veterinarians.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Followed strict disease control protocols during cleaning tasks, minimizing risk of illness transmission among shelter population.
Education
Eastern Kentucky University
Richmond, KY 08.2022 - 5 2024
Bluegrass Community And Technical College
Lexington, KY 08.2024 - 5 2027
Skills
Call center experience
Customer Focus
Complaint Handling
CRM Software
Customer Service
Problem-solving abilities
Money handling abilities
Timeline
Bluegrass Community And Technical College
08.2024 - 5 2027
K-9 Coach
Dogtopia
07.2024 - Current
CSR
Panera Bread
10.2022 - 08.2023
Eastern Kentucky University
08.2022 - 5 2024
Kennel Technician
Springbrook Animal Care Center
02.2021 - 12.2022
CSR
Dominos Pizza Inc.
Gymnastics Coach
Naperville Park District
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