Anna Kendrick
Elizabethtown
Summary
Accomplished professional with a robust background at Amazon Fulfillment Services, excelling in safety management and workflow optimization. Demonstrated expertise in driving process improvements, leading to significant enhancements in productivity and accuracy. Skilled in data management and problem resolution, fostering team development and operational excellence.
Overview
5
5
years of professional experience
Work History
Acting Process Assistant
Amazon Fulfillment Services, SDF9
03.2024 - Current
- Monitored and reported on process performance to verify compliance with established standards.
- Audited URR pallets to make sure all items contained were sellable, before they were transferred to another facility.
- Conducted APOLO station readiness audits to insure that processing areas were maintained in a safe and organized manner.
- Mentored associates on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Identified and escalated non-compliance issues to to upper management as needed.
Customer Returns Associate
Amazon Fulfillment Services, SDF9
12.2023 - Current
- Trained new associates on return procedures, contributing to a knowledgeable and efficient team environment.
- Managed inventory of returned items, ensuring proper documentation and storage.
- Consistently met performance metrics in processing returns quickly and accurately, contributing to overall department success.
- Enhanced customer satisfaction by promptly processing and resolving return requests.
- Inspected returned products for damages.
- Documented returned product details in T-Rex inventory tracking system.
Inventory Control-Quality Assurance Specialist
Amazon Fulfillment Services, SDF9
01.2023 - 12.2023
- Completed daily cycle counts to maintain accuracy of records.
- Audited and corrected discrepancies in inventory numbers.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Trained new employees on inventory management best practices, contributing to a knowledgeable workforce capable of maintaining high standards of accuracy.
- Leveraged data analysis tools to review and assess inventory performance metrics, enabling informed decision making for continuous improvement efforts.
- Completed logs and reports detailing production data such as volume, materials used, and quality assurance results, helping management make accurate operational decisions.
Delivery Driver
Amazon Delivery Center, DKY8
09.2021 - 01.2023
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Filled out load paperwork and DOT-mandated log books.
- Read maps, followed oral and written instructions, while also using GPS technology to make deliveries.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors and other stakeholders.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Picker Packer
Amazon Fulfillment Services, SDF9
07.2019 - 09.2021
- Enhanced order accuracy by carefully picking and packing per customer specifications.
- Pulled orders quickly to maintain demanding productivity goals.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
- Demonstrated adaptability during peak season periods by quickly adjusting to increased workloads and demands.
- Printed labels, packaged boxes, and loaded into outbound containers.
Education
No Degree - Human Communication/ HR
Elizabethtown Community And Technical College
Elizabethtown, KY05.2025
Skills
Safety Management
Workflow Management
Assignment Delegation
Management Support
Problem Resolution
Data Management
Shipment Processing
Forklift Operation
Inventory Monitoring
Data Entry
Timeline
Acting Process Assistant
Amazon Fulfillment Services, SDF9
03.2024 - Current
Customer Returns Associate
Amazon Fulfillment Services, SDF9
12.2023 - Current
Inventory Control-Quality Assurance Specialist
Amazon Fulfillment Services, SDF9
01.2023 - 12.2023
Delivery Driver
Amazon Delivery Center, DKY8
09.2021 - 01.2023
Picker Packer
Amazon Fulfillment Services, SDF9
07.2019 - 09.2021
No Degree - Human Communication/ HR
Elizabethtown Community And Technical College
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