Anna Kirby
Manchester
Summary
Adept at managing high-stress situations and resolving customer complaints with empathy. Skilled in active listening and data entry, my work across various roles has consistently resulted in positive feedback and improved client retention, demonstrating a strong work ethic and critical thinking abilities.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Senture
10.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Cashier
Walmart
06.2023 - 10.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cashier
Save A Lot
05.2022 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Crew Member
McDonald's
08.2021 - 05.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
No Degree - General Studies
University of The Cumberlands
Williamsburg, KYNo Degree - General Studies
Somerset Community College
Somerset, KYHigh School Diploma -
Clay County High School
Manchester, KY05-2023
Skills
- Client Support
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Work ethic and integrity
- Patience and empathy
Timeline
Customer Service Representative
Senture
10.2023 - Current
Cashier
Walmart
06.2023 - 10.2023
Cashier
Save A Lot
05.2022 - 06.2023
Crew Member
McDonald's
08.2021 - 05.2022
No Degree - General Studies
University of The Cumberlands
No Degree - General Studies
Somerset Community College
High School Diploma -
Clay County High School
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