Susanna Ni Loingsigh
Tralee
Summary
I am a sincere, honest, and highly motivated individual with excellent laboratory skills. I have exceptional data entry and customer service skills, which I developed in my previous position as a medical laboratory assistant. I pride myself on my high attention to detail and accuracy, as well as my ability to work independently and as part of a team in a fast-paced environment. I can prioritize work according to time constraints, have an understanding of medical and scientific terminology, and am eager to develop my knowledge. I am available for an interview at your earliest convenience.
Overview
3
3
years of professional experience
Work History
Hospital Receptionist
Epworth Hawthorn
01.2024 - 05.2024
- Efficient and effective management of all internal & external telephone calls and hospital paging services
- Ensure all messages are delivered appropriately and in a timely way
- Respond to all patient, visitor and staff enquiries with a focus on Customer Service
- Maintain a neat and professional reception area at all times
- Receipt/distribution of all inbound mail & preparation of all outbound mail
- Assist the Team Leader Administration in establishing and maintaining a departmental procedure manual
- Attend meetings on behalf of the department as required
- Produce computer reports as required
- Support patient admission and discharge processes, as required
- Prepare admission packs, collate, and perform general administrative tasks as required
- Provide patients with informed Financial Consent and ensure all appropriate paperwork has been signed by patient as part of the admission process, as required
- Action: all general administrative tasks and ad hoc tasks as required
- Receive & receipt patient payments
- Demonstration of high-level communication skills with all members of the Health care team
- Participation in quality improvement processes
- Challenge and evaluate work practices and systems, identify inefficiencies and participate in the implementation of change
- Liaise with and provide support to the Administration Team Leader and Duty Hospital coordinator as required
- Undertake duties in central or satellite business offices.
Patient services coordinator
The Hairy Pill
06.2023 - 07.2023
- As a Patient services coordinator I played a crucial role in facilitating effective communication and coordination between patients, healthcare staff and administrative staff
- This involved managing patient appointments, maintaining medical records and ensuring a positive patient experience
- Used various software such as Google sheets, Gmail, Fat zebra, Calendly, Mailchimp, Zip pay
- Checked daily consult bookings each morning and updated the consults portal spreadsheet
- Updated and edited patient scripts and information making sure that all details were clear and precise
- Was responsible for making between 20 and 70 consult calls daily to coordinate and schedule patient appointments, ensuring optimal use of available appointment slots
- Communicated appointment details to patients, including date time and any necessary preparations using Calendly and Google sheets
- Performed general administrative tasks such as answering the phones and responding to emails
- Made between 20 and 50 payment calls daily to provide patients with information on subscription billing processes and payment options
- Monitored and assessed patient satisfaction levels through feedback and surveys while implementing improvements to enhance the overall patient experience
- Managed cancellations of subscription and sent reminder emails daily to patients on upcoming consults using Mailchimp and Gmail.
Project Administrator
Royal Australasian College for Medical Administrators
05.2023 - 06.2023
- I worked on a project called ‘Culture of Medicine' with a small team
- Created excel spread sheets containing data from 18 medical colleges on their cultural competencies, professionalism, racism, discrimination, harassment, etc
- Prepared charts and tables in Excel and Word displaying data obtained from reading and analyzing policies and using information from college curricula
- I created reports on these competencies from the data that was presented in the excel spreadsheets
- I analyzed and compared the data obtained from the colleges
- This data was then presented to members of the team in a way that would be easy to understand and be used in the future to educate other people on the Culture of Medicine project
- Sent daily updates on the project's progress to all team members and maintained organized and up-to-date project documentation, including project plans, reports and correspondence.
Medical Laboratory Aide
Bon Secours Hospital Cork
09.2021 - 01.2023
- Worked as a Medical Laboratory Aide in Central Specimen reception in the Bon Secours Hospital Cork, a private hospital part of the Bon Secours Health System in Ireland
- Central Specimen reception is the first point of contact for laboratory medicine
- Carried out all work to the required standard of clinical laboratories, ISO 15189
- Performing the necessary quality checks and pre-analytical preparation of patient samples such as identifying patient details and required tests, visual checks of sample quality, centrifuging, separating and aliquoting
- Processed minimum 800 daily samples for the following laboratories; Microbiology, Molecular laboratory, Biochemistry, Histology, Cytology, Immunology, Serology/Virology, Haematology and Transfusion Science
- Identification and prioritization of urgent samples through communication with ward staff including consultants, registrars and nurses
- Staying up to date with the processing requirements of different samples and their corresponding tests
- Maintaining accurate data entry requirements by following relevant SOP's
- Verifying the entered patient and request details by reviewing, correcting, deleting or editing data
- Updating existing patient records
- Handling queries relating to data entry in a timely and professional manner
- Conversing with laboratory staff, hospital staff and external laboratories in relation to orders and queries over the phone and in person
- There was a strong emphasis in the lab on the investigation and resolution of any quality issues relating to samples which involved thorough review of said issues
- Ensuring adequate stock levels of required materials, including communication with the storage department
- Carried out daily cleaning, sanitizing and organising of workspace in accordance with approved quality charts
- Regularly reviewed and archived readings of all temperature monitored equipment using the appropriate software.
Education
Bachelor of Science - Bioscience
University of Limerick
Limerick 05.2020
Skills
- Scheduling and Planning
- Documentation Management
- Project Reporting
- Compliance Management
- Healthcare Industry Knowledge
- Medical terminology knowledge
- Office Administration
References
Louise Linehan, Head of Department, Specimen Reception, Bon Secours Hospital, Cork, Ireland, llinehan@bonsecours.ie, 021-4801781
Timeline
Hospital Receptionist
Epworth Hawthorn
01.2024 - 05.2024
Patient services coordinator
The Hairy Pill
06.2023 - 07.2023
Project Administrator
Royal Australasian College for Medical Administrators
05.2023 - 06.2023
Medical Laboratory Aide
Bon Secours Hospital Cork
09.2021 - 01.2023
Bachelor of Science - Bioscience
University of Limerick
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