Annabelle Cline
Lexington
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
4
4
years of professional experience
Work History
Connected Customer Supervisor
Floor & Decor
01.2025 - Current
- Oversaw daily operations of front and back of house, ensuring smooth workflow and timely completion of tasks.
- Developed training materials for new hires, ensuring consistent knowledge and skill development across the team
- Lead inventory management and accuracy throughout the store
- Oversee signage updates and price changes for store SKU's
- Demonstrate exceptional customer service by assisting customers with any issues and questions
- Audit reports involving inventory discrepancies
- Audit incoming and outgoing truck logs
- Update store safety board within proper time frame
- Create schedules for associates in inventory, merchandising, cashiers, and back of house associates
- Audit cash in safe and reported any discrepancies whenever applicable
- Review applications and set up interviews
- Ensure all trainings are completed in a timely manner by associates
- Ensure customer merchandise is stored in accordance with the Customer Storage standard operational procedure
- Attended monthly safety meeting as Hazmat Captain
- Attended weekly operations meeting to discuss any issues within departments as well as anything that is being performed well.
Customer Service Supervisor
Floor & Decor
06.2024 - 01.2025
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs.
- Developed training materials for new hires, ensuring consistent knowledge and skill development across the team.
- Counted and balanced cash tills at the beginning and end of shifts.
- Reduced, researched, and reported any cash discrepancies whenever applicable
- Audited cash within store safe and ensured proper amount was accounted for
- Greeted and served customers professionally, operated cash registers and sanitized checkout area after each customer.
- Attended monthly safety meeting as Hazmat Captain
- Attended weekly operations meeting to discuss any issues within departments as well as anything that is being performed well.
Cashier
Floor & Decor
09.2023 - 06.2024
- Greeted customers entering store and responded to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions.
- Maintained front of store appearance by stocking and organizing shelves.
- Demonstrated understanding of opening and closing procedures.
Sales Associate
Ollie's Bargain Outlet Holdings Inc.
08.2021 - 11.2023
- Organized racks and shelves to maintain store appearance and promote specific merchandise.
- Handled cash transactions efficiently while following company cash handling policies to ensure accuracy
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing and tagging.
- Helped customers locate products within store.
- Assisted in training new staff members in all aspects of their job.
Clicklist Clerk
Kroger
09.2021 - 08.2023
- Promoted a positive shopping experience, addressing customer issues quickly and professionally.
- Maintained up-to-date knowledge of store promotions, product offerings, and store layout to better assist customers when needed.
- Worked with other departments to resolve issues affecting order fulfillment or customer satisfaction quickly and professionally.
- Demonstrated strong attention to detail to accurately fulfill orders for customers.
Education
Bachelor's Degree - Human Resources Management
Western Governors University
Salt Lake City, UTHigh School Diploma -
Boone County High School
Florence, KY06.2023
Skills
- Training and mentoring
- Goal oriented
- Customer service
- Complex Problem-solving
- Inventory control
- Product Location tracking
- Processes and procedures
- Schedule development
- Safety protocols
- Verbal and written communication
- Quality control
Timeline
Connected Customer Supervisor
Floor & Decor
01.2025 - Current
Customer Service Supervisor
Floor & Decor
06.2024 - 01.2025
Cashier
Floor & Decor
09.2023 - 06.2024
Clicklist Clerk
Kroger
09.2021 - 08.2023
Sales Associate
Ollie's Bargain Outlet Holdings Inc.
08.2021 - 11.2023
Bachelor's Degree - Human Resources Management
Western Governors University
High School Diploma -
Boone County High School
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