Annalisha Sanders
Nancy
Summary
Dynamic customer service professional with a proven track record at DHL Express, excelling in problem-solving and relationship building. Recognized for enhancing customer satisfaction through effective complaint resolution and training initiatives. Proficient in Microsoft Office and Outlook, demonstrating strong organizational skills and a commitment to service excellence in high-pressure environments. Professional with comprehensive experience and readiness for role. Known for strong focus on team collaboration and achieving results. Adaptable and reliable, supporting colleagues effectively and responding to changing needs. Skilled in communication, problem-solving, and client relations. Recognized for integrity, determination, and results-driven approach.
Overview
7
7
years of professional experience
Work History
Import Clearance Research Agent
DHL Express
05.2021 - 07.2025
- Utilized Microsoft Teams to perform Inbound & Outbound phone calls. As well as team meetings within DHL.
- Utilized Outlook to perform Email correspondence.
- Assisted customers with inquiries, ensuring prompt and accurate resolutions.
- Developed solutions for customer complaints, improving overall experience and satisfaction with DHL Express.
- Trained new agents on systems and procedures, fostering a knowledgeable workforce.
- Utilized Dual monitors to perform day to day tasks.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained secure and time sensitive information.
Front Desk Receptionist
Country Inn & Suites By Radisson
08.2018 - 12.2018
- Managed guest check-in and check-out processes efficiently to enhance customer satisfaction.
- Addressed guest inquiries and resolved issues promptly, ensuring seamless service delivery.
- Coordinated room assignments and maintained accurate reservations using hotel management software.
- Developed knowledge of local attractions to provide personalized recommendations to guests.
- Implemented standard operating procedures for front desk operations, improving workflow consistency.
- Collaborated with housekeeping and maintenance teams to address guest requests effectively.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
- Helped maintain updated records of room availability within computer systems while minimizing overbooking errors.
- Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
- Promoted additional services offered by the hotel for increased revenue generation through upselling techniques.
- Performed administrative tasks such as filing, data entry, and inventory management to support hotel operations.
- Upheld strict security protocols at the front desk by verifying identification and enforcing hotel policies when necessary.
- Cleaned guest rooms to ensure check in time was held.
- Checked pool levels and updated chemicals when needed.
- Performed Night Audit data entry.
Deli Attendant
Belterra Park Gaming & Entertainment
02.2018 - 08.2018
- Managed cash drawer operations, balancing funds at the beginning and end of shifts.
- Assisted patrons with inquiries, providing exceptional customer service to enhance guest experience.
- Collaborated with security personnel to ensure safety protocols were followed during cash transactions.
- Quickly and accurately counted drawers at start and end of each shift.
- Contributed to a positive gaming environment by providing friendly, professional service to all casino guests.
- Delivered exceptional customer service in high-pressure environments, ensuring guest satisfaction and repeat business.
- Managed order accuracy and timeliness, contributing to efficient dining experiences for guests.
- Collaborated with kitchen staff to optimize food delivery speed and presentation.
- Assisted in inventory management by tracking stock levels and communicating needs to management effectively.
- Adapted to changing priorities during peak hours, demonstrating flexibility and commitment to service excellence.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
No Degree - Psychology
Lindsey Wilson College
Columbia, Kentucky, KYHigh School Diploma -
Southwestern High School
Somerset, KY05-2017
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Organizational skills
- Relationship building
- Goal-oriented mindset
- Customer complaint resolution
- Documenting information
- Service support
- Call management
- Critical thinking
- Polite communication skills
- Technical support
- Order fulfillment
- Cash handling
- Guest engagement
- Hospitality service expertise
- Professional appearance
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- High volume dining
- Service prioritization
- Team collaboration
- Microsoft office
- Outlook
- Microsoft Teams
- Skype
- Slack
- Excel
- Computer skills
- Hospitality services
Languages
English
Full Professional
Interests
- Music
- Reading
Timeline
Import Clearance Research Agent
DHL Express
05.2021 - 07.2025
Front Desk Receptionist
Country Inn & Suites By Radisson
08.2018 - 12.2018
Deli Attendant
Belterra Park Gaming & Entertainment
02.2018 - 08.2018
No Degree - Psychology
Lindsey Wilson College
High School Diploma -
Southwestern High School