Overview
Work History
Education
Skills
Languages
Timeline
Generic

Annette Puga

Lexington,KY

Overview

7
7
years of professional experience

Work History

Legal Assistant

Wilson & McQueen
09.2023 - Current
  • Managed front desk operations, ensuring efficient phone and in-person communication.
  • Coordinated scheduling for appointments and meetings, optimizing office workflow.
  • Implemented filing system improvements, enhancing document retrieval efficiency.
  • Provided exceptional service to clients, resolving inquiries with professionalism and accuracy.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Server/Hostess

Lexington Country Club
07.2021 - 08.2023
  • Greeted and accommodated guests, building positive experience from first interaction.
  • Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
  • Attended company and restaurant required trainings and meetings, improving skills.
  • Demonstrated ability to interact with customers in a friendly and professional manner.

Lead Hostess

Zen Sushi
12.2020 - 07.2021
  • Responded quickly to complaints from guests and took appropriate action to resolve them.
  • Communicated clearly with servers regarding guest needs or requests.
  • Provided friendly reminders to customers regarding their wait times when necessary.
  • Coordinated take-out orders for customers, including verifying order accuracy before release.

Hostess

Saul Good Restaurant & Pub
04.2019 - 04.2020
  • Organized reservations and special events.
  • Provided friendly reminders to customers regarding their wait times when necessary.
  • Greeted guests and seated at tables or in waiting areas.
  • Greeted customers and provided them with menus.
  • Answered telephones to record and confirm reservations and answer establishment questions.

Education

GED -

Success Academy
Lexington
07.2023

Skills

  • Guest Relations Management
  • Hospitality Service Expertise
  • Adaptable and Flexible
  • Client communication
  • Notary public
  • Natural Leadership
  • Customer Service and Rapport
  • Phone Inquiries

Languages

Spanish
Native or Bilingual

Timeline

Legal Assistant

Wilson & McQueen
09.2023 - Current

Server/Hostess

Lexington Country Club
07.2021 - 08.2023

Lead Hostess

Zen Sushi
12.2020 - 07.2021

Hostess

Saul Good Restaurant & Pub
04.2019 - 04.2020

GED -

Success Academy
Annette Puga