Anthony A Marler
Lexington
Summary
Adaptable professional with a strong ability to learn quickly and adjust to new environments. Demonstrated expertise in customer service, multitasking, and time management, ensuring a positive experience for each client. Proven track record in manual labor and equipment operation, efficiently completing tasks while maintaining safety standards. Committed to contributing to a dynamic team, and making a significant impact. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Driver Specialist
Uber
San Francisco
03.2016 - Current
- Achieved consistently high customer scores due to exceptional service.
- Delivered goods and services to customers on time and in excellent condition.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Performed minor vehicle maintenance tasks to prevent disruptions.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Saved fuel by leveraging GPS to identify faster routes.
- Utilized GPS and maps for efficient route planning.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Maintained confidentiality of sensitive materials during transport.
- Documented daily mileage, gas, and other data.
- Assisted passengers with loading and unloading their luggage.
- Adhered to traffic laws and regulations to prevent accidents.
- Managed fuel consumption and expenses for vehicle operations.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
- Ensured vehicle cleanliness and performed regular maintenance checks.
- Maintained accurate logs of vehicle inspections and repair status.
- Transported clients to specified destinations safely and on-time.
- Demonstrated ability to handle emergency situations calmly and effectively.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
- Adapted to changing routes or schedules as required by the employer.
- Performed basic maintenance tasks such as checking oil levels, tire pressure.
- Enhanced customer satisfaction by providing courteous and professional service.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Conducted testing of software and systems to ensure quality and reliability.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Front Desk Receptionist
Employment Solutions
Lexington
03.2016 - 11.2016
- Executed telephone and front-desk duties efficiently in a fast-paced setting.
- Mitigated customer anger, thoroughly examined concerns, and addressed them rapidly.
- Directed unresolved customer complaints to specialized departments for further inquiry.
- Addressed challenging customer interactions with tact and composure.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Greeted customers warmly and made them feel welcome.
- Handled incoming calls and ensured they reached correct departments.
- Managed multi-line telephone system, directing calls to appropriate departments.
- Welcomed visitors to identify their needs and reasons for visiting.
- Greeted guests at the front desk and conducted check-in process.
Team Captain/Line Assembler
Webasto Roof Systems
Lexington
04.2011 - 05.2015
- Oversee production line using industry standards.
- Analyzed data related to past projects to make better-informed decisions about future initiatives.
- Performed quality audits ensuring compliance with industry standards.
- Managed data with spreadsheets.
- Fostered a productive work environment through improved morale.
- Managed a significant number of customer communications.
- Coordinated and participated in meetings, ensuring all necessary documents and reports were prepared.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Provided guidance and support to ensure all team members worked efficiently.
- Conducted performance reviews with each member of the team to identify areas of improvement or growth opportunities.
- Communicated with department supervisors and managers to establish objectives and monitor the performance of team members based on established KPI metrics.
- Participated in regular check-ins with senior leadership regarding overall progress being made by the entire organization.
- Conducted troubleshooting and assigned tasks to specified employees to resolve problems.
- Maintained open lines of communication between the team and management.
- Coordinated resources across multiple teams to meet deadlines.
- Identified personal strengths and weaknesses and adjusted techniques to enhance performance.
- Led team meetings, discussed, and delegated tasks to individual team members.
- Accepted constructive criticism from management and teammates to improve skills.
- Oversaw employee training, coaching, and performance evaluations.
- Operated a variety of machinery and tools safely and efficiently.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Troubleshoot problems related to assembly lines as they arise.
Education
Diploma - Business Office Administration
College For Technical Education
Lexington, KY11-2016
Skills
- Customer service
- Conflict resolution
- Time management
- Data entry
- Microsoft Office
- Interpersonal communication
- Team leadership
- Active listening
- Customer relationship management
- Record keeping
- Detail orientation
- Microsoft Office Suite
- Adaptive team player
- Decision-making
- Administrative support
- Cultural awareness
- Courteous demeanor
- Technical troubleshooting
- Team collaboration
- Problem resolution
- Punctuality and reliability
- Scheduling
- Tactful and diplomatic
- Email management
- Customer relations
- Assertiveness
- Complaint resolution
- Positive and professional
References
References available upon request.
Timeline
Driver Specialist
Uber
03.2016 - Current
Front Desk Receptionist
Employment Solutions
03.2016 - 11.2016
Team Captain/Line Assembler
Webasto Roof Systems
04.2011 - 05.2015
Diploma - Business Office Administration
College For Technical Education
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