Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anthony Roach

Annville

Summary

Dynamic and self-driven professional with a proven track record at Walmart as an Online Personal Shopper, excelling in customer service and product selection. Known for maintaining high satisfaction ratings through efficient order management and empathetic communication. Proficient in utilizing technology to enhance customer experiences while ensuring compliance with company standards. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

6
6
years of professional experience

Work History

Online Personal Shopper

Walmart
10.2020 - Current
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Helped customers locate products and checked store system for merchandise.
  • Tracked substitutions and informed customers of changes.
  • Accurately selected the ordered item, and insured the quality was up to policy.
  • Dispensed the order to the customer upon arrival in a timely manner.


Call Center Representative

Senture LLC
09.2019 - 05.2020
  • Assisted customers by answering inquiries and resolving issues promptly.
  • Utilized call center software to log interactions and track customer requests effectively.
  • Maintained accurate records of customer interactions for future reference and quality assurance.
  • Adapted to various customer needs, providing tailored support to enhance satisfaction.
  • Followed established protocols to ensure compliance with company policies during calls.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.

Education

High School Diploma -

Jackson County High School
McKee

No Degree - Business Administration

Somerset Community College
London, KY

Skills

  • Patience and empathy
  • Customer service expertise
  • Computer literate
  • Product picking
  • Self driven and determined to succeed

Timeline

Online Personal Shopper

Walmart
10.2020 - Current

Call Center Representative

Senture LLC
09.2019 - 05.2020

High School Diploma -

Jackson County High School

No Degree - Business Administration

Somerset Community College
Anthony Roach