Anthony Simpson
Lawrenceburg
Summary
Dynamic customer service professional with a proven track record at Charter Communications, excelling in problem-solving and active listening. Adept at utilizing Microsoft Office Suite to enhance documentation and communication. Recognized for mentoring peers and consistently delivering exceptional service, reinforcing brand loyalty and customer satisfaction.
Overview
24
24
years of professional experience
Work History
Customer Service Internet Repair
Charter Communications
Louisville, Kentucky
08.2006 - 04.2025
- Handled customer inquiries related to high-speed internet service with professionalism.
Exhibited strong ownership in managing customer issues and diffusing tensions.
Identified underlying causes of problems through effective troubleshooting methods.
Notified necessary departments or partners to expedite resolutions.
Consistently provided exceptional service, reinforcing a positive brand image.
Acted as a mentor for colleagues, encouraging excellence in customer interactions.
Driver/Trainer
MV Transportation
Louisville, Kentucky
06.2004 - 08.2006
- Executed loading and unloading of passengers on vehicles efficiently.
- Transported senior citizens and individuals with disabilities with care.
- Secured wheelchairs and scooters using four-point securement techniques.
- Escorted passengers between vehicle and first pickup location to ensure safety.
- Documented all training activities, ensuring accuracy in employee training records.
- Conducted new hire training on multiple routes with preferred work methods and safety.
Account Manager
Rent-A-Center
Louisville, Kentucky
06.2001 - 09.2004
- Maintained detailed files for each customer, documenting contact info, payment history, and collection efforts.
Verified credit applications thoroughly for every customer account.
Clarified terms of Installment Sales Agreements to customers effectively.
Managed collection efforts on all overdue accounts to ensure timely payments.
Kept organized credit and financial files for all customers accurately.
Assisted with unloading and arranging new product deliveries systematically.
Participated in the preparation, loading, and delivery of products to clients efficiently.
Followed company policies and procedures diligently throughout all tasks.
Education
Western High School - Louisville, KY
Western High School
Louisville, KY01.1989
Skills
- Internet browser software
- Microsoft Office Suite
- Oral and written comprehension
- Problem sensitivity
- Active listening
- Critical thinking
- Service orientation
Summary Of Skills And Abilities
- Excellent Oral Comprehension
- Excellent Written Comprehension
- Excellent Problem Sensitivity
- Excellent Active Listening
- Excellent Critical Thinking
- Excellent Service Orientation
Tools And Technology Skills
- Internet browser software
- Microsoft PowerPoint
- Microsoft Outlook
- Microsoft Windows
- Microsoft Office
- Microsoft Word
Professional Profile - Core Competencies
- The communication skills to effectively confer with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, and to obtain details of complaints.
- The know-how to obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
- The sensitivity to artfully resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
- The experience to effectively keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- The judgment to appropriately refer unresolved customer grievances to designated departments for further investigation.
- The skill to expediently check to ensure that appropriate changes were made to resolve customers' problems.
- Problem solver with a solution orientated attitude.
- Polished communicator, both written and verbal.
References
References available upon request.
Timeline
Customer Service Internet Repair
Charter Communications
08.2006 - 04.2025
Driver/Trainer
MV Transportation
06.2004 - 08.2006
Account Manager
Rent-A-Center
06.2001 - 09.2004
Western High School - Louisville, KY
Western High School