KYLIE CHRISTIAN
West Bay
Summary
Collaborative Canteen Manager with over 6 years of experience supervising all aspects of food service operations, including equipment preparation, employee supervision, and inventory management. Expertise in maintaining administrative records and training personnel in operational procedures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Canteen Manager
Clifton Hunter High School PTA
08.2018 - Current
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost canteen/kitchen performance, streamline food prep processes and reduce waste.
- Recruited trained, and managed staff to ensure exceptional customer service in a fast-paced setting.
- Coordinated with Ministry of Education Nutritionist to incorporate nutritional guidelines into menu planning, promoting healthier eating habits among students.
- Checked and tested foods to verify quality and temperature.
- Ensured compliance with Department of Health and safety regulations, maintaining clean and safe dining environment for both customers and staff.
- Developed creative menus to accommodate diverse dietary needs and preferences of students and teachers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Purchased/Ordering food items and cultivated strong vendor relationships.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Oversaw food preparation and monitored safety protocols.
- Developed kitchen staff through training, disciplinary action and performance reviews.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
- Conducted regular staff meetings to gather feedback and discuss ways to improve operations and customer service.
- Boosted employee morale with effective communication, training, and performance evaluations.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Prepared variety of different written communications, reports and documents.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Worked well in a team setting, providing support and guidance.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Coordinated special events, working closely with Faculty members to ensure their expectations were met or exceeded from start to finish.
- Planned nutritionally-balanced menus for students by studying current dining trends.
- Reviewed employee performance regularly, offering constructive feedback for improvement where necessary.
- Coordinated with school administrators to incorporate nutritional guidelines into menu planning, promoting healthier eating habits among students.
- Organized special events and catering services, expanding cafeteria's offerings and increasing revenue.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
Owner
Chick N' Go Catering and Take-Away Restaurant
02.2017 - Current
- Responded to dietary concerns and food allergies, creating dishes that met customer needs and palates.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Generated employee schedules, work assignments and determined appropriate compensation rates.
- Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
- Monitored line processes to maintain consistency in quality, quantity and presentation.
- Maintained daily bookkeeping report.
- Coordinated with social media, public relations and other teams to execute product introductions.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Managed payroll, daily deposits, and cost controls.
- Set employee schedules, delegated work, and monitored food quality and service performance.
Property Manager (Partime)
Rocky Shore Villas
05.2013 - 12.2020
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Introduced prospective tenants to types of units available and performed tours of the premises.
- Responded to tenant complaints and concerns.
- Preparing Invoices.
- Responding to emergencies.
- Attracts tenants by advertising vacancies; obtaining referrals from current tenants; explaining advantages of location and services; showing units.
- Accomplishes financial objectives by collecting rents; paying bills; forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Front Desk Agent / Night Auditor / Timeshare Reservation
Holiday Inn Resort Grand Cayman
02.2018 - 08.2018
- Received training and certification from Holiday Inn to represent brand, explain technical functions of mobile devices and guide product selection by customers.
- Worked with the team to resolve problems, improve operations and provide exceptional customer service.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
- Maintained financial accuracy by collecting deposits, fees and payments, processing changes and issuing receipts.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted 100's daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw night auditing duties, including verification of daily room occupancy and hotel revenue.
- Verified deposits, rectified discrepancies and processed end-of-day paperwork using Opera and Ovos with 100% accuracy.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Handled billing information over phone.
Senior Sales Representative
The Ritz-Carlton Art Gallery
04.2014 - 02.2018
- Increased profitability and built sales pipeline by leveraging multiple marketing channels and sales techniques.
- Expanded new business and developed effective sales and marketing campaigns.
- Identified guest needs by asking appropriate, open-ended questions.
- Secured long-term accounts and managed sales presentations by providing recommendations to promote brand effectiveness and product benefits.
- Shipping and Delivering Painting
- Maintained routine communication with guest to assess their overall satisfaction, resolve complaints and promote new offerings.
- Used Artcloud to maintain a company database with essential account and sales information.
- Decreased process lags by properly training employees on preferred sales practices and strategies.
- Communicating with Artist.
- Upsold warranties and complementary products to customers through persuasive marketing techniques.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Increased sales revenue by building and maintaining strong relationships with key clients.
- Developed exceptional interpersonal, speaking, and listening skills from talking with both customers and upper management.
Front Desk Receptionist
Star Plaza Hotel
03.2012 - 04.2013
- Pleasantly answered calls for a multi-line switchboard for a large office and directed callers to the appropriate employees.
- Handle guest check-ins and check-outs appropriately.
- Take reservations over the telephone, through emails and in person.
- Answer queries regarding the hotel's services, charges, dining facilities, sports facilities and travel directions
- Refer guests to appropriate departments to resolve complaints or provide suggestions.
- Provide guests with directions around the hotel.
- Manage the registration process.
- Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift.
- Performed basic bookkeeping activities and updated the accounting system.
Cashier /Student Worker
Jollibee Fast Food Restaurant
02.2010 - 01.2012
- Checked drawer to ensure adequate cash and coin for transactions.
- Recorded customers' orders at drive-thru and counter.
- Monitored orders and ensure they arrived in a quick and in an organized manner.
- Prepared daily food items, and cooked simple foods and beverages, using proper safety precautions and sanitary measures.
- Requested and recorded customer orders, and computed bills using cash registers.
- Counted money in cash drawer at the beginning and end of work shift.
- Making sure area is clean before and after every shift.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
Education
Bachelor of Science - Hospitality Management & Tourism
Pangasinan State University
Lingayen Philippines 03.2011
Skills
- Staff Management
- Intuit QuickBooks
- Schedule optimization
- Dependable and Responsible
- Coaching and mentoring
- Financial Management
- Attention to Detail
- Positive Attitude
- Managing Operations and Efficiency
- Budgeting
- Contract Management
- Verbal and written communication
- Food Safety Regulations
- Recruitment and Hiring
- Profit Optimization
References
REFERENCES:
- Ms. Kaffion Baker-Mclaughlin
CHHS PTA President
CHHS Canteen Director
Grand Cayman, Cayman Islands
1345-328-1040
- Ms. Villence Buchanan
CHHS Principal
Grand Cayman, Cayman Islands
1345-516-0127
- Anthony Christopher Christian
Art Gallery Director
Grand Cayman, Cayman Islands
1345-926-0119
- Ms. Peggy Onaga
The Ritz-Carlton Retail Director
Grand Cayman, Cayman Islands
1345-324-0068
Certification
- First Aid/CPR Certified
- Valid Food Handler's Certificate
- Completed Child Safeguarding Workshop
- Completed Training Darkness to Light through Red Cross
- Completed Child Protection Training
Timeline
Canteen Manager
Clifton Hunter High School PTA
08.2018 - Current
Front Desk Agent / Night Auditor / Timeshare Reservation
Holiday Inn Resort Grand Cayman
02.2018 - 08.2018
Owner
Chick N' Go Catering and Take-Away Restaurant
02.2017 - Current
Senior Sales Representative
The Ritz-Carlton Art Gallery
04.2014 - 02.2018
Property Manager (Partime)
Rocky Shore Villas
05.2013 - 12.2020
Front Desk Receptionist
Star Plaza Hotel
03.2012 - 04.2013
Cashier /Student Worker
Jollibee Fast Food Restaurant
02.2010 - 01.2012
- First Aid/CPR Certified
- Valid Food Handler's Certificate
- Completed Child Safeguarding Workshop
- Completed Training Darkness to Light through Red Cross
- Completed Child Protection Training
Bachelor of Science - Hospitality Management & Tourism
Pangasinan State University
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